Hello Mike! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you open the drive letter, then run the WDSmartware program there?
Can you download / install the WDSmartware program at the website below?
Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are away; please reply back when you are available to continue. Thank you,