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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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My PC is telling me that WD Software was not installed or found.

Customer Question

My PC is telling me that WD Software was not installed or found. What can I do?
Submitted: 3 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Mike! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you open the drive letter, then run the WDSmartware program there?

 

Can you download / install the WDSmartware program at the website below?

 

http://wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfGeneric&os=win

 

http://wdc.com/wdproducts/wdsmartwareupdate/index.asp

 

Can we do a remote session, so we can chat, and I will be able to help you directly?

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,