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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 35714
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Windows 8 mail app suddenly wont open

Resolved Question:

Windows 8 mail app suddenly wont open
Submitted: 2 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 2 years ago.

Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Is there any error or message? Have you shut down / restarted the computer, and check yet?

Viet - Computer Tech :

Please type at the box below, then click on the Reply button at the bottom in order to communicate with me. Thank you,

JACUSTOMER-q4va0yri- :

No error message just rotating circle on full screen app then returns to start screen App shows email waiting don't know lot about computers have shut down and restarted nothing helps

Viet - Computer Tech :

Sorry about that. Let's try:

Viet - Computer Tech :

Right-click on the mail app, then Uninstall it

Viet - Computer Tech :

, then go to Store app, then search for Mail, then download/reinstall it, and check.

JACUSTOMER-q4va0yri- :

cant find where do I look

Viet - Computer Tech :

Sorry, you can't find what?

JACUSTOMER-q4va0yri- :

Mail in store app

Viet - Computer Tech :

You did uninstall right?

JACUSTOMER-q4va0yri- :

yes

Viet - Computer Tech :

When you are in Store app, just start typing Mail

Viet - Computer Tech :

Or when in Store app, move your mouse to the right edge to get the Charms bar, then click on Search, then search for Mail

Viet - Computer Tech :

If that does not work, when in Store app, right-click near the top of the screen, then select Your apps, then select 'Apps not installed on this PC', then locate icon for app 'Mail, People, Messenger & Calender' , then click on it, then select 'Install' from selection at bottom of screen.

JACUSTOMER-q4va0yri- :

Found Says pending Bear with me I am a pensioner

Viet - Computer Tech :

Great, no problem, please take your time.

JACUSTOMER-q4va0yri- :

Still pending Does it matter that I am on a pay as you go dongle

Viet - Computer Tech :

It can take long if you have slow internet speed.

JACUSTOMER-q4va0yri- :

What should I do if money runs out before we finish

Viet - Computer Tech :

You can try to download / reinstall again. You can bookmark / add to favorites this web page and/or check your email for message from Viet / JustAnswer in order to get back to me via this web page.

Viet - Computer Tech :

By the way, what email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

JACUSTOMER-q4va0yri- :

Gmail

Viet - Computer Tech :

Are you able to go to the website http://www.gmail.com/ and use your gmail email there?

JACUSTOMER-q4va0yri- :

Not tried Just open app to read emails Don't really send any Just confirmations of orders from Amazon etc

Viet - Computer Tech :

You should be able to use your gmail email at the gmail.com website.

Viet - Computer Tech :

Do you have windows 8 or 8.1?

JACUSTOMER-q4va0yri- :

App still pending what should I do Windows 8

Viet - Computer Tech :

When does your pay as you go run out?

Viet - Computer Tech :

Can I connect to your computer and check?

JACUSTOMER-q4va0yri- :

Got I gb that runs out beginning March but not sure how much all this is using

Viet - Computer Tech :

Don't worry, you can always get back to me via this web page. Can I connect remotely to your computer and fix this issue directly for you?

JACUSTOMER-q4va0yri- :

Yes if my security wont be affected

Viet - Computer Tech :

no it won't, so don't worry,

Viet - Computer Tech :

Please click on the website below, then join session, and allow the ScreenConnect program to run:
http://166.78.231.170:8040/?Session=22279002-c9f2-4284-b382-0018c31001d3

Viet - Computer Tech :

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,

Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 35714
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 3 other Software Specialists are ready to help you
Customer: replied 2 years ago.


Have rated u excellent Everything now OK thanks

Expert:  Viet - Computer Tech replied 2 years ago.

You're welcome. It's finished. Please ignore this message. Thank you for your feedback.

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