Hi and Welcome to JustAnswer.com
I am Ansh. Please let me know when ready to chat.
go ahead Ansh
Thank you, XXXXX XXXXX see a windows button on the bottom of the screen?
on the middle
Please press that once
See if you can see calendar option on the screen which comes up
It did not come up.
Press it once again pls
As before, no calendar.
ok, do you see any screen change after pressing that key?
Yes. That screen with the 'tiles'. calendar missing.
no issues, go to desktop, take your mouse to right top corner to bring up the icons on the right side menu
click on search icon, when search comes up, type calendar
Um, that bit has the close down bit on it!
Is it a new computer?
I've had it 'bout 6 months. Why do you ask?
Ok, when you search for calendar, what did come up? I asked because we can refresh the PC is its a bit new
All those tiles but the calendar is now missing. It is quite important to me 'cos I have to know where I should be tomorrow.
True, but did it came up when you searched for it?
I scrolled all over the screen - yup. I've had another good look and it ain't there. Should I start panicking?
In search page, on the right hand side, after typing calendar > Click on different icons like settings to see if search results are on other icons
I'm not good at computers - where is the search page?
Take your mouse to right top corner, a menu will appear > click on magnifying glass icon
Ah. That bit. Go ahead -
Now, type calendar on search field
I'm ahead of you.
Do you see any search results?
If not, try clicking on other icons on the right
I do. I tried some but so far none are mine.
Are you sure you are logged in with correct user account?
Ah. One has come up and it is mine! How do I get it back on the tiles page please?
bottom left there should be an icon
Turn live tile on
My calendar is near top right. if I click on it I can see my first appointment tomorrow.
When you open your calendar, there should be an icon to turn tile on
ok, close the calendar app
When you search for calendar(the way I mentioned earlier), you see your calendar icon, right?
Don't open it but just right click on the icon
Right. I have stopped panicking - it works - but how do I get it back on the tiles page?
You should see an option to turn tile on
Close the calendar app
Humm. It gives me the option 'unpin' ! Has the icon turned into a micro dot?
Can I remotely check?
Yes. feel free.
Please open internet explorer and go to http://join.me
Click start meeting > when prompted, click run
It will open an orange box at the top if done properly, there will be a code in it, please give me that code.
Logmein up on screen but no code :(
Did you clicked start meeting?
Yes. Do I need to open it
Hi Ansh. Sorry for the delay. It wasn't working so I tried a few things of my own, signed up for a trial period. The computer wants to know what program I want to use with it. It suggests a green icon.
Nope, you did something wrong
which browser are you using?
IE. It wants me to look in the aps store to find a program to start it up
Nope, it's not working :(
Can you pls try right clicking on the calendar icon again? Also, try going to desktop and see if calendar is pinned there to taskbar?
Right click on calendar icon pinned in taskbar as well.
This Windows is a duff operating system. I have had a good look but it is nowhere. It is not pinned in task bar. Have you any ideas?
Try to unpin it and re-pin it back
No luck. Look, Ansh, its not your fault that my OS is duff and at least I can look at my appointments. I do appreciate your help and I will be able to sleep well tonight. Have you any further ideas?
Another thing you can try is restoring the computer back to tomorrow.
That may reverse the settings and make things fine
Ah. I will make a paper back up first. Thanks for your help, you earned your fee. Good night Ansh
Thank you and you too have a great night.