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jhannell
jhannell, Computer Enthusiast
Category: Software
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have just upgraded, yesterday, my PC to windows 8.1 from

Resolved Question:

I have just upgraded, yesterday, my PC to windows 8.1 from windows 8 and Pinnacle Ultimat16 will not run. I have downloaded a patch [ps16] but freezes at the point where the install wizard is computing disk space requirements.
[1] Is there another patch I can use?
[2] Is there another method of getting Pinnacle Ultimate 16 working.
Help wanted urgently.
Submitted: 3 years ago.
Category: Software
Expert:  jhannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

XXXXX XXXXXnell :

hi, here is the patch you need to install http://tinyurl.com/k3j37y7

Customer:

Yes OK Can I confirm the pat5ch detail is http://tinyurl.com/k3j37v7

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

http://tinyurl.com/k3j37y7

Customer:

Thanks I will try thisw

XXXXX XXXXXnell :

you are welcome

XXXXX XXXXXnell :

I will be here

Customer:

Have clicked on the above website but it 5mins ago and although saying it will take a few seconds it seems to be hanging there

XXXXX XXXXXnell :

can you try again

Customer:

OK

XXXXX XXXXXnell :

waiting

Customer:

Just tried it again but instalshield wizard seems to be the same as first

Customer:

Although saying it will take a few seconds it has benn about 5 mins and still the same

XXXXX XXXXXnell :

if you want we can try remote assistance and I can see what the problem is

Customer:

OK

XXXXX XXXXXnell :

Please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely.
http://tinyurl.com/9439e

Customer:

967 815 876 Password XXXXX

XXXXX XXXXXnell :

it should stay open. (is it open now?)

XXXXX XXXXXnell :

(after running it, it should stay on the screen)

XXXXX XXXXXnell :

can you check it again

Customer:

yes

XXXXX XXXXXnell :

can you run again: http://tinyurl.com/9439e

XXXXX XXXXXnell :

it seems there is a problem

Customer:

password XXXXX changed to 9423

Customer:

I have a message from team viewer asking to allow

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

hi again, any problems?

Customer:

Hi! Tried to open Pinnacle but box with message ... stopped working etc.

Customer:

I should add after shutting down PC

XXXXX XXXXXnell :

let's try to uninstall pinnacle fully

XXXXX XXXXXnell :

including registry and folders too

Customer:

OK

XXXXX XXXXXnell :

and then install a fresh copy

XXXXX XXXXXnell :

do you have your cd or dvd? (normally how do you install it?)

Customer:

OK

Customer:

Yes its ready

Customer:

I have the CD Will you take control of pc

XXXXX XXXXXnell :

yes, is the program open?

Customer:

I meant DVD

XXXXX XXXXXnell :

can you run again: http://tinyurl.com/9439e

Customer:

No but will do now

XXXXX XXXXXnell :

ok, waiting

XXXXX XXXXXnell :

can you tell me the password XXXXX you have the program open

Customer:

Tried but it let me go past the previous message

XXXXX XXXXXnell :

what does it say exactly?

XXXXX XXXXXnell :

can you run again: http://tinyurl.com/9439e

Customer:

Clicked on tinyurl and have team viewer box with 967 815 876 passe word 4871

Customer:

Hello Jerry I have just got my PC back from safe mode. Everything was switched off including internet connection and could not get in touch with you. However Pinacle is is still not working and I am beginning to think that the patch is not up to the job. What do you think? Is there anything else we can try?

Customer:

On Microsoft Community website I can see some 27 people suffering the same problem as mine. [Pinnacle Studio 16 not compatible in Windows 8.1] Frankly I don't understand what they are talking about but it seems that they have some solutions that resolve this issue. Could you have a look at this perhaps. Talk to you in the morning U/K time.

XXXXX XXXXXnell :

hi again, I also checked the forums and there are people having the same problem. I am thinking if upgrading your version to 17 may fix the problem or not

XXXXX XXXXXnell :

we can try to uninstall your pinnacle 16 fully

XXXXX XXXXXnell :

and then install the trial edition here

XXXXX XXXXXnell :

since you already have a serial, we can enter it in the program

XXXXX XXXXXnell :

because pinnacle probably updated their version on their site

XXXXX XXXXXnell :

we can try remote assistance again

Customer:

Hi! Sorry late in responding have been taken out this morning on business. I am ready when you are

XXXXX XXXXXnell :

Hi, I am ready

XXXXX XXXXXnell :

we can continue

XXXXX XXXXXnell :

we can try remote assistance

Customer:

OK

XXXXX XXXXXnell :

can you run again: http://tinyurl.com/9439e

Customer:

Done that

XXXXX XXXXXnell :

what is the new password?

Customer:

the seriaql no is pcle studio 16 ultimate ww

Customer:

jbuaf abbaa bjljk kiaal usuidl

Customer:

jbuafabbaa bjljkkiaalusuid

XXXXX XXXXXnell :

were you able to run http://tinyurl.com/9439e

XXXXX XXXXXnell :

it will give you an id , what is it?

Customer:

will try again

XXXXX XXXXXnell :

waiting

Customer:

Sorry lost my screen lets start again

XXXXX XXXXXnell :

ok, http://tinyurl.com/9439e

Customer:

The ID is:- 967 815 876 password XXXXX

XXXXX XXXXXnell :

can you install the idman program (internet download manager)

XXXXX XXXXXnell :

I will be here waiting

Customer:

I can see you are offline at this moment. Pinnacle has just finished downloading and installing and I am about to test it

Customer:

I cannot see Pinnacle16-1-0 icon on the start menue. Pinnacle 16 is still there but saying there is a fault and closes the programme as before.

Customer:

What happened?

XXXXX XXXXXnell :

hi again

XXXXX XXXXXnell :

we can try remote assistance

XXXXX XXXXXnell :

when you come back please let me know

XXXXX XXXXXnell :

so we can continue

Customer:

OK Im back

Customer:

The time here in the UK is 2230 hrs. and I'm going to bed. See you in the morning about 0900 hrs [UK]. Please don't give up on me together we can crack it!

XXXXX XXXXXnell :

hi again

XXXXX XXXXXnell :

when you come back please let me know. so we can continue.

Customer:

I can see in the downloads page that there is Pinnacle 16.1.0 trial set up plus two patches for windows 8.1

XXXXX XXXXXnell :

can you run http://tinyurl.com/9439e again, and tell me password XXXXX we can try remote assistance

Customer:

I have clicked on this but cannot see the box

XXXXX XXXXXnell :

can you try again

Customer:

OK

Customer:

967 815 876 Password1408

XXXXX XXXXXnell :

it seems there is a problem with connection

XXXXX XXXXXnell :

were you able to install pinnacle?

XXXXX XXXXXnell :

(trial)

Expert:  JasonAntClark replied 3 years ago.
Dear Sir/Madam,

I will endeavour to help your initial helper is away.
Do you have TeamViewer open at the moment?



Expert:  jhannell replied 3 years ago.
when you come back please let me know.
so we can continue
Customer: replied 3 years ago.

I have been trying to get back to you and am so far experiencing some difficulty. I am desperate to get Pinnacle 16 ultimate working on newly installed Windows 8.1

Expert:  jhannell replied 3 years ago.
hi again,
can you run the remote assistance program again.
and tell me the password
can you run again: http://tinyurl.com/9439e
Customer: replied 3 years ago.

I think you may have to remotely assist me in installing Pinnacle 16.1.0

Expert:  jhannell replied 3 years ago.
let's try remote assistance

can you run the remote assistance program again.
and tell me the password
can you run again: http://tinyurl.com/9439e
Customer: replied 3 years ago.

Hi Im back again. Are you ready to run remote assistance again

Expert:  jhannell replied 3 years ago.
yes
can you run the remote assistance program again.
and tell me the password
can you run again: http://tinyurl.com/9439e
Customer: replied 3 years ago.

967 815 876 password XXXXX

Expert:  jhannell replied 3 years ago.
I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.
jhannell, Computer Enthusiast
Category: Software
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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