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I would like to help you, please let me know when you are ready
hi, here is the patch you need to install http://tinyurl.com/k3j37y7
Yes OK Can I confirm the pat5ch detail is http://tinyurl.com/k3j37v7
Thanks I will try thisw
you are welcome
I will be here
Have clicked on the above website but it 5mins ago and although saying it will take a few seconds it seems to be hanging there
can you try again
Just tried it again but instalshield wizard seems to be the same as first
Although saying it will take a few seconds it has benn about 5 mins and still the same
if you want we can try remote assistance and I can see what the problem is
Please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely.http://tinyurl.com/9439e
967 815 876 Password XXXXX
it should stay open. (is it open now?)
(after running it, it should stay on the screen)
can you check it again
can you run again: http://tinyurl.com/9439e
it seems there is a problem
password XXXXX changed to 9423
I have a message from team viewer asking to allow
hi again, any problems?
Hi! Tried to open Pinnacle but box with message ... stopped working etc.
I should add after shutting down PC
let's try to uninstall pinnacle fully
including registry and folders too
and then install a fresh copy
do you have your cd or dvd? (normally how do you install it?)
Yes its ready
I have the CD Will you take control of pc
yes, is the program open?
I meant DVD
No but will do now
can you tell me the password XXXXX you have the program open
Tried but it let me go past the previous message
what does it say exactly?
Clicked on tinyurl and have team viewer box with 967 815 876 passe word 4871
Hello Jerry I have just got my PC back from safe mode. Everything was switched off including internet connection and could not get in touch with you. However Pinacle is is still not working and I am beginning to think that the patch is not up to the job. What do you think? Is there anything else we can try?
On Microsoft Community website I can see some 27 people suffering the same problem as mine. [Pinnacle Studio 16 not compatible in Windows 8.1] Frankly I don't understand what they are talking about but it seems that they have some solutions that resolve this issue. Could you have a look at this perhaps. Talk to you in the morning U/K time.
hi again, I also checked the forums and there are people having the same problem. I am thinking if upgrading your version to 17 may fix the problem or not
we can try to uninstall your pinnacle 16 fully
and then install the trial edition here
since you already have a serial, we can enter it in the program
because pinnacle probably updated their version on their site
we can try remote assistance again
Hi! Sorry late in responding have been taken out this morning on business. I am ready when you are
Hi, I am ready
we can continue
we can try remote assistance
what is the new password?
the seriaql no is pcle studio 16 ultimate ww
jbuaf abbaa bjljk kiaal usuidl
were you able to run http://tinyurl.com/9439e
it will give you an id , what is it?
will try again
Sorry lost my screen lets start again
The ID is:- 967 815 876 password XXXXX
can you install the idman program (internet download manager)
I will be here waiting
I can see you are offline at this moment. Pinnacle has just finished downloading and installing and I am about to test it
I cannot see Pinnacle16-1-0 icon on the start menue. Pinnacle 16 is still there but saying there is a fault and closes the programme as before.
when you come back please let me know
so we can continue
OK Im back
The time here in the UK is 2230 hrs. and I'm going to bed. See you in the morning about 0900 hrs [UK]. Please don't give up on me together we can crack it!
when you come back please let me know. so we can continue.
I can see in the downloads page that there is Pinnacle 16.1.0 trial set up plus two patches for windows 8.1
can you run http://tinyurl.com/9439e again, and tell me password XXXXX we can try remote assistance
I have clicked on this but cannot see the box
967 815 876 Password1408
it seems there is a problem with connection
were you able to install pinnacle?
I have been trying to get back to you and am so far experiencing some difficulty. I am desperate to get Pinnacle 16 ultimate working on newly installed Windows 8.1
I think you may have to remotely assist me in installing Pinnacle 16.1.0
Hi Im back again. Are you ready to run remote assistance again
967 815 876 password XXXXX