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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36854
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have a number of browser hijackers on my system such as: Counduit

Resolved Question:

I have a number of browser hijackers on my system such as:

Counduit Search
DefaultTab-Search
Quick-Seeker
adyield manager
adbright
adware helpers
adware.shareanything
...

I'm running a full scan with Bullguard, but what is the best way to clean my system and prevent repeat attacks?

Regards,
Submitted: 3 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Keith! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Usually, with browser hijacks/toolbars/programs, etc., the antivirus/security program cannot protect because they are usually not spyware or viruses; they are just some add-on programs; advertising programs. To prevent this, you should be careful when downloading/installing any program from the internet. Even when you know the program you want to download/install from the internet, that program might try to get you installing another program, such a browser toolbar, that it partners with, so during installation, look for custom or advanced option, etc., and uncheck any add-on item you don't want.

The free Malwarebytes Anti-malware program may be able to remove some of these. Please click on the website below:
http://www.malwarebytes.org
, then scan your computer using the Quick Scan option,
, then click on Show results if prompted, then check all the items if it finds any, then click on Remove selected
, then restart the computer.
(Note: Do not buy anything or try the Pro version; just use its free feature. Also, note that the program name isXXXXX)

Next, if you use Internet Explorer browser (the big 'e' program icon), please try the following fix:

  1. Close all Internet Explorer windows.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet, open Internet Options.
  4. Then change the home page to a website you want, such as yahoo.com or google.com etc., then click on on Apply.
  5. Then click on Delete and delete only temporary internet files.
  6. Click the Advanced tab, and then click Reset.
  7. In the Reset Internet Explorer Settings dialog box, click Reset.
  8. Then check.

 

If you use another Internet browser program, such as Firefox or Chrome, please let me know.


Please let me know if there is still any issue. Thank you,

Customer: replied 3 years ago.
Hi Viet,

I normally use Chrome, but due to flash issues, I used Firefox, and I think getting extensions caused this problem.

Have run malwarebytes and fixed.

Regards,

Expert:  Viet - Computer Tech replied 3 years ago.
Hi Keith,

Great. That's correct. In Firefox, please click on the Tools menu on the top (or click on the Firefox icon at the top left if Tools is not there)
, then click on Add-ons,, then click on Extensions and Plugins
, then disable/deactivate any bad item (if there is still any, but Malwarebytes likely had cleaned up all.)

If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service below? Thank you
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36854
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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