no user picture user name changed
yes, but it is shown as XXXXX@XXXXXX.XXX
bottom left icon for ease of access and wifi signal strength. Right side country and power icon
Press or Click the Power button at the Windows login screen. Then, press and hold the SHIFT key on your keyboard and click Restart.
Windows asks you to choose an option. Press Troubleshoot. Do not click anything, just reply me back.
In the Troubleshoot screen, press Advanced options.
In the Advanced options screen, press Startup Settings.
You are informed that you are about to restart in order to change several Windows options, including enabling Safe Mode. Press Restart.
went to start-up repair
no, it went straight to start-up repair showing my name, but not my user name
message at bottom of page forgotten your password XXXXX can't see you account
Message This list only shows administrator accounts that have previously signed in to this pc, and does not include standard user or domain accounts. You need to be signed in as an administrator to use some repair and restore tools. If you don't have a password XXXXX any of these accounts you can restart to try signing in to windows to manage your user accounts.
option to restart
It came up with one option for both not a choice
It never showed that screen
Options - continue, use a device, troubleshoot or turn off pc
refresh, reset or advance options
system restore, system image recovery, start-up repair, command prompt, uefi firmware settings, start-up settings
choose an account to continue only shows David Morton. My user name was mortal
bottom of page "forgotten your password XXXXX can't see your account"
I can click on account name. No password XXXXX
Asks for a password XXXXX this account, but it shows DavidXXXXX@XXXXXX.XXX
Does not accept password. Have important documents saved
What about the cost for a guaranteed remedy?
I am not happy about wasting money and having to pay someone else more money to repair it
It is of course I month out of warranty and I do not have anyone with the relevant knowledge
no. how can I open it in safe mode?
on screen now
no, only have the option to restart
laptop switching off and shift and restart does not work now
It should be starting in safe mode now
I am awaiting a response from Microsoft regarding this. I seen your last message, but no option to reply was available