My name is XXXXX XXXXX I will be assisting you today.
I'm not exactly sure what you're saying. Do you mean that you had Thunderbird setup with another email provider, had emails coming in, switched providers and can no longer see the previous emails?
I opened Thunderbird and nothing was their not even my account details. I've reset it up so it works with sky (both receiving and sending) but I don't have access to the email directories already on my computer. Can i point it at them and recover them, ?
First we need to find out if your old profiles are still accessible. Which version of Windows are you on?
oh boy .. I'm sorry .. this new timer feature is causing a problem. I may need to switch to Q&A to stop it. Is that okay with you?
Sorry for the inconvenience. Refresh in about 30 seconds.
Screen has disappeared and new format appeared
I've had an e-mail that says you've answered my question but I can't find the answer anywhere.
I don't have a file called AppData which presumably the problem.
I seem to have several versions of this conversation up so I've reduced it to one.
I have a folder called App with a few odds and ends but no folder AppData.
Did you get my previous comment re AppData ?
You seem to have disappeared
Can't find file AppData, best I can find is Thunderbird/Profiles/3mqck315.default which contains the names of some of my folders.
My address Book is still there and the e-mail addresses its collected to fill in when I type an e-mail address.
Done that and that's what the Thunderbird/Profiles was all about.
Sorry about that my internet went down.
I rebooted the computer and AppData has now appeared.
I've managed to find and restore my local folders (mainly family history and holidays) which I was most worried about. Its just the e-mails in my main Inbox but Sky have the last month anyway.