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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 17992
Experience:  Expert for over 10 years
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Two blue screens of death this week. High memory usage. Tried

Resolved Question:

Two blue screens of death this week. High memory usage. Tried to reduce srat up programmes but I think I need a professional tune up
Submitted: 3 years ago.
Category: Software
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Do you have XP, Vista, 7, or 8?
Customer: replied 3 years ago.

7

Expert:  Josh replied 3 years ago.
Note: Please press CTRL+D on your keyboard to save this page as a favorite/bookmark or return through your email links if you setup your email address with Justanswer. The steps below will cause you to lose connection with our chat for a couple of minutes.

Please click on Start then type in MSCONFIG. RIGHT click on MSCONFIG and select RUN AS ADMINISTRATOR.

Click on the Startup tab and disable all

Click APPLY then OK

You will be prompted for a restart. Restart your computer. The reboot time and load should be quicker.

Once you reboot your computer please do this:

  1. Exit all programs, including Internet Explorer (Including our chat)
click Start

Type the following command in the Start Search box, and then press ENTER:

inetcpl.cpl

The Internet Options dialog box appears.

  1. Click the Advanced tab.
  2. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  3. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  4. Start Internet Explorer again.


After that is complete please run a virus scan:

, please download/run Malware Bytes. You can download it here ---> http://www.malwarebytes.org/mwb-download/

After it is downloaded/installed then run a FULL scan. Once it is completed, removed any viruses and restart your computer. (When prompted DO NOT start the trial, again DO NOT start the trial otherwise it will ask for you to pay at the end of the scan)

Customer: replied 3 years ago.

I have already run Malwarebytes Premium which is already installed and nothing reported.

Expert:  Josh replied 3 years ago.
Harry,

Did you perform the steps before Malwarebytes?
Customer: replied 3 years ago.

Yes but could not find reset int.exp. settings in advance.


reset advance settings.

Expert:  Josh replied 3 years ago.
Harry,

After disabling the startup items, did you restart the computer? Does it appear any better?
Customer: replied 3 years ago.

No Still high memory usage. Something must be running in the background.

Expert:  Josh replied 3 years ago.
Would you prefer a screen sharing session so that I can view your computer? Normally, it is an upcharge but the offer system is down at the moment.
Customer: replied 3 years ago.

Yes

Expert:  Josh replied 3 years ago.
navigate to http://166.78.231.170:8040/ and type in the code "1" without the quotes
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 17992
Experience: Expert for over 10 years
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