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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16046
Experience:  Expert for over 10 years
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I cannot open Easyshare programme and I get a message "This

Customer Question

I cannot open Easyshare programme and I get a message "This application has requested the runtime to terminate in an unusual way. Please contact the application`s support team for more information.
Help please
Submitted: 2 years ago.
Category: Software
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

Do you have Windows XP, Vista, 7, or 8?
Customer: replied 2 years ago.

Windows 7

Expert:  Josh replied 2 years ago.
Did it work previously?
Customer: replied 2 years ago.

It worked before i changed my computer which changed from XP to7

Expert:  Josh replied 2 years ago.
William,

How are you trying to install the software? via CD?
Customer: replied 2 years ago.

the software was already installed , but it ceased working when the computer was changed

Expert:  Josh replied 2 years ago.
Did you upgrade the computer from XP to 7?
Customer: replied 2 years ago.

yes

Expert:  Josh replied 2 years ago.
William,

Try this..

RIGHT CLICK on the program and select Properties

Click on Compatibility then select the box 'Run this program in compatibility mode for' and select Windows XP

Click on APPLY then OK

Try launching the program now


Let me know if you get the same error or a different error
Customer: replied 2 years ago.

The programme has opened OK, but I cannot open photos from the Photo Gallery intoEasyshare

Expert:  Josh replied 2 years ago.
Do you get an error message?
Customer: replied 2 years ago.

No

Expert:  Josh replied 2 years ago.
How are you trying to open them?
Customer: replied 2 years ago.

I right click on a photo, then click on "open with Easyshare" Normally this should place the picture on the Easyshare programme

Expert:  Josh replied 2 years ago.
What does it do now?
Customer: replied 2 years ago.

The picture is not transferred to Easyshare, in spite of following the above process

Customer: replied 2 years ago.

What is happening now?

Expert:  Josh replied 2 years ago.
William,

I apologize - I just received notification that you responded back.

Are you available for a remote session so I can view the issue and fix it for you quickly?

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