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Ansh P.
Ansh P., Computer Software Engineer
Category: Software
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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the oblong box which enables me to access the internet including

Resolved Question:

the oblong box which enables me to access the internet including my e-mails has vanished. please can you get it back for me?
Submitted: 3 years ago.
Category: Software
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and Welcome to JustAnswer.com

Ansh P. :

Are you referring to the browser?

Customer:

don`t know. I just click on to the Internet icon on the left of my screen

Ansh P. :

Are you using a computer?

Customer:

yes

Ansh P. :

Is it a blue e icon or smthing?

Customer:

cant see it at the moment but i think it is an orange globe

Ansh P. :

Which operating system are you using?

Customer:

windows xp

Ansh P. :

Are you connecting to me from same computer now?

Customer:

yes

Ansh P. :

Thanks, XXXXX XXXXX you contacting me by the way as the oblong box is not opening?

Customer:

i think google advertised a problem solving service and i typed the problem at the top of the page

Ansh P. :

Do you want me to fix this remotely?

Customer:

yes please

Ansh P. :

Please wait

Ansh P. :

Please click on this link and run team viewer: http://tinyurl.com/ay6foon


You will get an ID/Password. Please provide me the same to connect to your machine.

Ansh P. :

??

Customer:

i did as you asked but received nothing

Ansh P. :

Which browser are you using?

Customer:

found it ID 409 500 520 password XXXXX

Ansh P. :

Please wait...

Ansh P. :

Give me 5 minutes

Ansh P. :

Have you closed team viewer window?

Customer:

no--how do i do this?

Ansh P. :

Open the file which I gave again

Ansh P. :

And give me the new id password

Ansh P. :

dont close it

Customer:

409 500 520 9541

Ansh P. :

pls wait

Ansh P. :

I think you closed it again

Customer:

if it is the panel with the codes on it, i think i did--so as to be able to see our conversations

Ansh P. :

yes

Ansh P. :

dont close it, you can drag it somewhere

Ansh P. :

re do it plese

Customer:

9541

Customer:

i couldnt drag it [it vanished] so i minimised it--and it vanished again

Ansh P. :

Try again

Ansh P. :

or wait

Ansh P. :

let me try this code

Customer:

5159 still wont drag

Customer:

got it back--by clicking the oblong box at the bottom of the page

Customer:

is the answer printing?

Ansh P. :

let me try

Ansh P. :

Give me teh new password

Customer:

it is 5159

Ansh P. :

Is that the problem?

Ansh P. :

Check if its fine now

Customer:

how do i get out of this page--and get back to you?

Ansh P. :

Let me do it

Ansh P. and 2 other Software Specialists are ready to help you

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