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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36841
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am one of the thousands who have been locked out of my Hotmail

Resolved Question:

I am one of the thousands who have been locked out of my Hotmail account because they have either failed to send me a security code - or - sent it to the very account that I have locked me out of! How can I access my account without one of these stupid codes please?
Submitted: 2 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Hello there,


 


I have Windows 7 - and yes.

Expert:  Viet - Computer Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=9a54635c-3824-444c-ba08-cc66e3f5d3f5

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

Doesn't seem to want to connect to your 'Join Session'


 

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, are you using Internet Explorer, Chrome, Firefox, etc.? Let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

894-779-522

Expert:  Viet - Computer Tech replied 2 years ago.
Working on issue, thanks.
Expert:  Viet - Computer Tech replied 2 years ago.

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much. s

Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36841
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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