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xiaqin
xiaqin, Computer Enthusiast
Category: Software
Satisfied Customers: 950
Experience:  More than 10 years of software programming and troubleshooting
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Looking for some help/direction.Message : “Your favourite

Customer Question

Looking for some help/direction. Message : “Your favourite report “eg” has been corrupted and cannot be generated. You will need to delete this report from your list of favourites and recreate it.” I have used Microsoft Money since 2001 for Church/Charity accounts. Everything has worked wonderfully well until recently. The above message appears when trying to produce monthly reports that have been in place for years. Only difference is adding the current month to the period of the report. I have tried re-entering data for the period. I understand that the product is no longer available/supported. Any suggestions : please David XXXXXXX

Submitted: 2 years ago.
Category: Software
Expert:  xiaqin replied 2 years ago.
xiaqin :

This is Qin and I will try to help

xiaqin :

Indeed, Microsoft Money is no longer supported.

xiaqin :

Here are some of my suggestions

xiaqin :

1. delete the report and recreate it

xiaqin :

If that not working, then the data file may be corrupted, need to repair

xiaqin :

Before doing repair, make sure back up the data file first

xiaqin :

Don;t know what Money version you have, here are instruction of repairing depending your version

xiaqin :

link

xiaqin :

Let me know if this solve the problem

Customer: replied 2 years ago.

File repair option already tried - it does not resolve problem.

Issue narrowed down to several categories/Sub categories. New categories created and date re-input. Did not resolve problem.

Trying to view or Re-Creating a report incorporating data still produces same error comment.

David

Expert:  xiaqin replied 2 years ago.
Hello,
Thank you to let me know.
We need to narrow down the cause.
1. first check if other reports ok, e.g. a sample report, see if having same problem.
if not, and this only happen in this specific report, then try to select a different date range, and see if this work. Maybe we can narrow down to specific day so you can change on the date file.
Please let me know
Thank you,
Qin
Customer: replied 2 years ago.

Already done all of this.

Most reports are produced without issue.

Have narrowed down over period of time to specific categories. These categories have been recreated under different headings commencing from June 2014 (being the month when problem came about). All data re-input under new headings/categories. These are large files: hence one of the initial questions.

David

Expert:  xiaqin replied 2 years ago.
Hello
Any chance the file size reach any limit? e.g. over 50 MB. Or numbers limitation of categories? or number of favorite reports?
Qin
Customer: replied 2 years ago.

Are YOU asking ME the question of file size reaching a limit?

David

Expert:  xiaqin replied 2 years ago.
Hello,
Last three things to check:
The file size may be too large.
If there is new printer installed, that could be the cause.
Restore a backup file you have, and see if that solve the problem
Qin
Customer: replied 2 years ago.

How do you ascertain if file size is too large. Is there a limit. If so what is it. ?????????????

No new printer installed. Can't see how it would impact at all.

Have already restored backup files and re-input data.

Customer: replied 2 years ago.

SERVICE POOR

MATTER STILL NOT RESOLVED

ASSUME YOU ARE UNABLE TO HELP, AND/OR REFER TO EXPERTS FOR INFORMED ANSWER.

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