Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's your office / outlook version, i.e., 2003, 2007, 2010, 2013, etc.?Do you have windows xp, vista, or 7, or 8?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
What do you mean by a remote support session? online or phone or other?
How does that work? Do I need to give more confidential information?
We have the remote support program. Please accept the remote support offer, then please click on the website below in order to connect with me:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d3124a44-5d03-489f-873a-52229b911771Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
No thank you. I am sorry but I am wary about allowing access to my computer and my data to someone I don't know or cant see. Its not personal and I am sure you are a good professional. Please do not deduct any fee for this.
I prefer the written instruction route
Yes : I can get in there and see several emails from you
I don't need to click on the account because I can tell you that the account is protected by the two step verification and t does work
Sorry. I have the password ***** cant find the screen with the pop up box in outlook to which you refer. Will the password *****?
Password ***** expire. Please write down the password. Can you close Outlook, then re-open it, and check? And/or click on Send/receive, and see if it pops up. Thank you,
Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,
It look like that password ***** Is there anything more which needs to be done?
Great. No, that's it; it's all done. Note: In the future, if you change your (main) email password, then after changing your email password, then you would have to go through the step to create a new app password ***** for outlook since you have 2-step verification security enabled.If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much for your patience,