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Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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Suddenly, my drop-down box (for favourites for example) always

Customer Question

Suddenly, my drop-down box (for favourites for example) always takes me down to the last one and will not let me click on the top few. Similarly, when trying to put in a date from drop-down boxes, it reverts to the 31st December. Any ideas?
Submitted: 2 years ago.
Category: Software
Expert:  Chris R. replied 2 years ago.
Hello my name is***** and I would be happy to assist you today.

I would like to take a look at this via a remote session with you. If you have the time now for that please let me know.
Customer: replied 2 years ago.

That would be good. I will have time this afternoon

Expert:  Chris R. replied 2 years ago.
I've been off on holiday today. Since you are UK and we might be playing internet tag I am going to opt-out so that you can get someone that might be in your time zone or at least be working the hours when you are available.
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

Yes, I need your help. It's OK for you to screen share.

Customer: replied 2 years ago.
Relist: Other.
No answer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?

Please reply at the box below. Thank you
Expert:  Jason Jones replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over 15 years of experience.
Please, let me know when you are ready to continue.
Please, do not Relist the question. Once you relist it, I am not notified.