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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 16065
Experience:  10+ years of work experience.
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Hi. Downloaded Adobe Shockplayer to our Vostro laptop, removed

Resolved Question:

Hi.
Downloaded Adobe Shockplayer to our Vostro laptop, removed add ons and menu bar, this altered the link to the internet. Could no longer get on line. Attempted to send computer back to factory condition.This resulted in a Recovery E division. Tried again to overwrite the C drive and ended up with a new D drive. Abandoned hope and am now sending out an SOS.
Would like to remove divisions and mend internet connection
Submitted: 2 years ago.
Category: Software
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
Please, follow the instructions below:
- Click the Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Customer: replied 2 years ago.

Ipv4 address 192.168.1.2

Gateway 192.168.1.1Sub Mask 255.255.255.0

ping4.2.2.3 is replies

ping red.com is replies

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
It appears that you should be able to access the Internet.
When you try and access a webpage, what happens?
Customer: replied 2 years ago.

A page appears which says the connection may be busy.

On my home page my talktalk address is substituted by an unknown address

Expert:  Jason Jones replied 2 years ago.
Please, perform the following steps:
- Click the Start button
- Type: inetcpL.cpL
- Press the Enter key on the keyboard
- Click the Connections tab
- Click the "Never dial a connection" option if possible.
- Click the Lan Settings button.
- Uncheck all boxes on that window.
- Click Ok
- Click Ok.
Go to www.Red.com
On that page what do you see? You should be all set now.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
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