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James K.
James K., Consultant
Category: Software
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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i had a virus removed from my desktop(ACER E15)yesterday and

Resolved Question:

i had a virus removed from my desktop(ACER E15)yesterday and now all i am getting on my screen is "starting" and have been last 10 hours.I was running windows 8.1
Submitted: 2 years ago.
Category: Software
Expert:  James K. replied 2 years ago.




Welcome to Just Answer

Have you powered the machine off ?
Customer: replied 2 years ago.

no machine still powered up

Expert:  James K. replied 2 years ago.
ok please power off the machine
Hold the power button secs to power it off and restart it and let me know
Customer: replied 2 years ago.

still as before

Expert:  James K. replied 2 years ago.
Power of the Machine

then restart it

as soon as it comes on Tap F11 Keep tapping

do you get the advanced boot Menu
Customer: replied 2 years ago.

no.no change

Expert:  James K. replied 2 years ago.
ok do you have a windows 8 disk ?>

How was the virus removed was it tested after
Customer: replied 2 years ago.

no windows disc.virus was removed by microsoft tech.as far i am aware and i was given phone number *********** /p>

Expert:  James K. replied 2 years ago.
This wasent a MS tech who calledyou was it , you dident pay >?
Customer: replied 2 years ago.

yes i payed £135

Expert:  James K. replied 2 years ago.
This i am afraid is not good

you have been scammed

There are a couple of things you need to do

1) contact your Bank and get a refund payment

Also read the Link here it will explain more

http://www.microsoft.com/en-gb/security/online-privacy/avoid-phone-scams.aspx

2) to get the machine running again your going to need a windows disk

If you dont have one a local tech will do this the cost would be no More than £40 pounds Re-install

Sorry its not better new

Cheers James

Come back any issues

Now please rate My Service with the smiley Faces and Submit
Customer: replied 2 years ago.

JAMES ,thank you help ,it was excellent.I will do as you said

once again thank you

Expert:  James K. replied 2 years ago.
No problem

please click the smiley Faces And submit
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