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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 36528
Experience:  Software Systems Specialist.
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I downloaded Internet Explorer version 11 and now my browsers

Resolved Question:

I downloaded Internet Explorer version 11 and now my browsers will not load any web pages
Submitted: 2 years ago.
Category: Software
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you can now load web pages.
Let me know the results please
Customer: replied 2 years ago.

Internet options is not selectable. Only File, Safety and Compatibility view are in bold and selectable

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the white part where the web page is generally displayed, wait 5 seconds, then click on the Gear wheel and is should then become selectable.
Let me know the results please
Customer: replied 2 years ago.

ok, deleted temp file, reset and restart - still the same

Expert:  Richard replied 2 years ago.
Whats the exact error you get John when it fails to open a page?
Customer: replied 2 years ago.

Spinning wheel and "internet explorer not responding"

Expert:  Richard replied 2 years ago.
ok, can you click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if it then works please
Customer: replied 2 years ago.

Still the same - internet explorer not responding.

Can we pick the conversation tomorrow? I have to go.

Expert:  Richard replied 2 years ago.
no problem John, tomorrow do the following please
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then tell me if it is working please.
Customer: replied 2 years ago.

ok

how do I get back to you tomorrow

Expert:  Richard replied 2 years ago.
Just return here John, and post the response and we can then continue.
Just like you are doing now.
Richard and 2 other Software Specialists are ready to help you

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