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Cris
Cris, Computer Expert
Category: Software
Satisfied Customers: 6028
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
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, I have Windows 7 on my computer. I've just fitted a wireless

Customer Question

Hi, I have Windows 7 on my computer. I've just fitted a wireless zone alarm system in my home. When I turn the alarm system on I lose internet access. I have read that this is due to a windows security update but don't know which. Can you help me?
Submitted: 1 year ago.
Category: Software
Expert:  Cris replied 1 year ago.
Hi,

Thanks for asking your question, my name is ***** ***** I'll be glad to assist you.

Would you be interested in doing a remote session so I could try and resolve your issue.

If so I would send you additional offer, once accepted I can send remote info.
Customer: replied 1 year ago.

What's a remote session involve? What do I do?

Expert:  Cris replied 1 year ago.
A remote session, I would send you a link in which you just agree to terms. That then allows me to log into your PC remotely and work on your issue. Makes is easier for you, you can watch while I work on the problem.
Customer: replied 1 year ago.

Sounds good. Ok

Expert:  Cris replied 1 year ago.
OK, great. Once you accept the Additional Offer sent I can send over the info.
Cris, Computer Expert
Category: Software
Satisfied Customers: 6028
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Cris and 3 other Software Specialists are ready to help you
Expert:  Cris replied 1 year ago.
Please click on the link below and click agree to start the remote session.

Click here>>Remote
Customer: replied 1 year ago.

I tried to reply for two nights after we lost contact with no result I'm afraid I am trying to find an answer elsewhere. I have applied for a refund , so far unsuccessfully> I am going to ask my credit card to take action shortly due to my lack of success.

Expert:  Cris replied 1 year ago.
Does the issue still exist?
Customer: replied 1 year ago.

Yes the issue does still exist!!

Expert:  Cris replied 1 year ago.
The last we had spoken you were going to test to see if when the alarm was turned on. If you lost complete WiFi connection on other devices as well. Did that happen?
Customer: replied 1 year ago.

I lost all Wi-Fi in the house. My desk top PC, a portable pc and my tablet.

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