Hello, I see you have accepted the answer to the previous question and opened another.. Are you still experiencing a problem? Did you see the last update I posted?
Are any browsers working for you?
so its not just Firefox as originally thought
When did this problem start? Did you install any new programs or visit any web sites that tried to install something?
And how are you connecting?
And what happens when you open internet explorer?
What version of Windows are you using?
Windows 8 has Internet Explorer built in. Can you find it and open it?
when did this start happening?
do you know how to perform a system restore?
do you know how to boot your computer into safe mode?
hold down the windows key and press R
you should get a box to run a program. Type msconfig.exe and press enter
Go to the Boot tab and, in the Boot options section check the box that says "Safe boot". Then, click or tap OK.
You are informed that you need to restart your computer. Click Restart or Exit without restart depending on whether you want to restart now or later.
When the computer restarts, try again to perform a system restore to a date earlier than Friday
I cannot stay online chat for long. I can wait for a few minutes otherwise I will have to refer this to another expert
Swipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter Control Panel in the search box, and tap or click Control Panel.
Enter Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions.
I will need to switch to offline question and answer mode. Please respond when you are complete with the restore
I'm not sure what you mean by Back Screen. I'm going to go ahead and opt out at this point so another professional can assist you.