Hello Derek! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. I'm not affiliated with Microsoft or any computer manufacturer. I'm an independent computer technician. Would you like to continue?Also, would you like me to make your Microsoft Windows 8.1 interface look similar to previous Windows 7 / Vista / XP, so you can use it easier?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below; we guarantee our service. Thank you.