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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 38335
Experience:  Software Systems Specialist.
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Can not get into my outlook email it says no windows

Customer Question

can not get into my outlook email it says no windows
Submitted: 2 years ago.
Category: Software
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of outlook you are using? eg: outlook 2010?
Or is it outlook.com the website you use?
Customer: replied 2 years ago.

outlook.com

Expert:  Richard replied 2 years ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart your computer and tell me if you can now get into outlook please Angie.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

canyoudoitforme

Expert:  Richard replied 2 years ago.
No problem, click on Accept and accept the offer for additional services Angie and I can then do it for you
Richard and other Software Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you