How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike the Mac Medic Your Own Question

Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Software
Satisfied Customers: 8790
Experience:  Mac or Windows software support for over 20 years, specializing in graphic design, mutlimedia and video edting.
25267123
Type Your Software Question Here...
Mike the Mac Medic is online now

My computer has been jacked by adware and will not shift

Resolved Question:

My computer has been hi jacked by adware and will not shift from the adware systems. It has been taken over by searching.com - sportslog.com - reimageplus.com please assist in removing this adware
I have previously input my information under order no. 15491784-220 under***@******.*** please note this is me not someone else as suggested
Submitted: 1 year ago.
Category: Software
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
i will give you few tools to run is it allowing your to go to the internet and download or view pages if not let me know.
Customer: replied 1 year ago.

No it will not allow me access the internet except the page it gives me

Expert:  Michelle replied 1 year ago.
Looks like it will be difficult for you to run the tools which i recommend
Try to boot the computer to safe mode with networkng and then try to download if that is a problem too then you would need a remote assistance on which i will be working directly on your computer however the remote session is an additional service. hiring a technician from your area will cost you $200 however we a have a very low remote service price of $22 in addition.
Remote Connect Service - Quick Resolution
If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Customer: replied 1 year ago.

I will accept the remote service at $22. However please note that the problem is not on this computer I am using as the faulty computer will not alllow me to access the internet as described. Can you access the infested computer?

Expert:  Michelle replied 1 year ago.
I will have to access the infected one for that you have to follow the steps on the problem computer. Steps given below
1. Power off the computer wiat for 30 seconds
2. Turn the power on and keep tapping on the F8 key repeatedly till you see a screen "windows advance option menu" you will see choices use the down arrow on the keyboard and select "safe mode with networking" and hit enter let it boot to save mode networking.
3. open justanswer email and reply me from there and i will send you a remote link to run.
Check your email now on the computer which you are communicating with me now and accept the remote offer sent.
Expert:  Mike the Mac Medic replied 1 year ago.

The free version of MalwareBytes should get rid of it: https://www.malwarebytes.org/lp/sem/5/?gclid=Cj0KEQjw8-GtBRCMl7m54PzgjNQBEiQAIZckv6iFvkvjl9BXdC_AFKS6xM8uUaWi_8DapHSwICv7UHsaAoZB8P8HAQ

Mike the Mac Medic, Computer Support Specialist
Category: Software
Satisfied Customers: 8790
Experience: Mac or Windows software support for over 20 years, specializing in graphic design, mutlimedia and video edting.
Mike the Mac Medic and 4 other Software Specialists are ready to help you
Expert:  Mike the Mac Medic replied 1 year ago.
Or For Windows Vista, Windows 7, Windows 8, and Windows 10 double-click on the Uninstall Program option. Uninstall
Search Module Plus
Expert:  Mike the Mac Medic replied 1 year ago.
You will need to be able to download this file: go to the link below and click on Join your Session then allow the app to run and look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=25fbf28c-7705-4d1b-bccd-5ba8688ed690 If you can’t let me know. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks!!
Customer: replied 1 year ago.

Thanks the question has been answered by Mike, however a number of different people have taken payment, when it should have been once only from Mike. I did not receive any other authorised answers, and have been charged £87.86

Anthony

Expert:  Mike the Mac Medic replied 1 year ago.
I will send this to customer service for you. Thanks.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steve Herrod

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
< Previous | Next >
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    114
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    112
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    91
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Software Support

    Satisfied Customers:

    52
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Software Engineer

    Satisfied Customers:

    38
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    37
    Network Administrator