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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6203
Experience:  Computer Software Support specialist for more that 10 years
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I've forgotten my Outlook mpassword-how do I determine it?

Customer Question

I've forgotten my Outlook mpassword-how do I determine it?
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you referring to the password ***** your email account ending with @outlook.com?

Or are you referring to the password ***** in your MS Outlook 2007, 2010 or 2013 email program?

Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 1 year ago.

It's my Outlook password, Jess

Expert:  Jess M. replied 1 year ago.
Hi Fraser,

Thank you for writing back. By "Outlook", are you referring to:
  1. an email accountending with @outlook.com?
  2. the password ***** and shown as a series of asterisks ******* in your Microsoft Outlook 2007 or 2010 or 2013 email software?

Please let me know so that I can assist you further.

Best regards,

Jess

Customer: replied 1 year ago.

It's the latter, Jess.

Fraser

Expert:  Jess M. replied 1 year ago.
Hi,

Thank you for that confirmation. So your email is still working with the password ***** as ***** but you want to know the password ***** that you can access the email in other device or so that you can change the password. Is that correct?

Are you using a computer with Windows XP, VIsta, 7 or 8?
Also, are you using MS Outlook 2007, 2010 or 2013?
Customer: replied 1 year ago.

Windows XP, Outlook 2010

Expert:  Jess M. replied 1 year ago.
Thank you for that confirmation.

We can recover or reveal the stored password ***** your Outlook 2010 in your Windows computer.

Can I remotely access your Windows computer so that I can directly dig for the stored password ***** your Outlook 2010 while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess
Customer: replied 1 year ago.

OK, Jess

Expert:  Jess M. replied 1 year ago.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access.

Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.

Jess
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6203
Experience: Computer Software Support specialist for more that 10 years
Jess M. and 3 other Software Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Hi,

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=788ab40e-9d87-4322-bfa9-e47a5fac43aa

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess
Expert:  Jess M. replied 1 year ago.
Hi Fraser,

Thank you for your patience. The issue is now resolved through remote help. Your stored password ***** ***** recovered.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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