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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 38161
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I keep getting an error this morning when I open up excel

Customer Question

Hi
I keep getting an error this morning when I open up excel and outlook
"We are sorry but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result"
I have restarted my laptop and also clicked on the repair now box but nothing is happening?
Submitted: 2 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.

windows 8 and yes to the remote session

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, thenClick on the website below in order to connect remotely with me:http://connect.teamviewer.comThen download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Viet - Computer Tech and 2 other Software Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.
Please click on the website below:http://connect.teamviewer.comThen download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Customer: replied 2 years ago.

have you received the password ***** ID?

Expert:  Viet - Computer Tech replied 2 years ago.
No, you need to tell me the ID and Password ***** shows. What happens when you click on the website http://connect.teamviewer.com? Do you see the item TeamViewer...? If yes, can you open / run it? Then can you tell me the ID and password ***** the TeamViewer program on your computer? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I sent it in the secure box - private contact info

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you for the remote support session. Please reply back at the box below if there is still issue. Thank you.