How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 15662
Experience:  10+ years of work experience.
30759776
Type Your Software Question Here...
Jason Jones is online now

Recently upgraded to windows 10 but now cant receive e mails

Customer Question

recently upgraded to windows 10 but now cant receive e mails ? it says my outlook account settings are out of date ,,,,,,tried pressing fix now but still doesn't work
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Thank you,
Jason
Customer: replied 1 year ago.

outlook.com

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.

waiting on remote access

Expert:  Jason Jones replied 1 year ago.
After you accept the remote service on the page, the remote link will be posted here.
Customer: replied 1 year ago.

hello don't know what happened sent numerous payment ?? help

Expert:  Jason Jones replied 1 year ago.
There was one payment sent. It appears that you declined the remote service. It will be sent once more.
Customer: replied 1 year ago.

my card issuer has blocked my card for now ,, will contact them

Expert:  Jason Jones replied 1 year ago.
Thank you. I will be standing by.
Customer: replied 1 year ago.

hi payment of £28 was taken off my account ,, would it cost another £35.01 to have you remotely fix this problem ?

Expert:  Jason Jones replied 1 year ago.
Hi, yes that is correct. The remote is an additional fee. That will be the last charge.
Customer: replied 1 year ago.

so it cost £28 just to tell me it will cost another £35

Expert:  Jason Jones replied 1 year ago.
No. We can work without the remote, if you wish. The extra cost is because it will take more of my time to do the remote.
Customer: replied 1 year ago.

can we try without the remote first please

Expert:  Jason Jones replied 1 year ago.
Which application are you using to access your emails?
Customer: replied 1 year ago.

was working fine on windows 8 but says my outlook account settings are out of date

Expert:  Jason Jones replied 1 year ago.
I'm sorry, but my question was not answered. Which application are you using for your email?
Customer: replied 1 year ago.

how do I find that out ?

Expert:  Jason Jones replied 1 year ago.
Which icon do you click when you wish to read your email?
Customer: replied 1 year ago.

its a letter symbol

Expert:  Jason Jones replied 1 year ago.
Okay. What is the letter symbol?
Customer: replied 1 year ago.

its a picture of an open letter

Expert:  Jason Jones replied 1 year ago.
Okay.
After you open the program, what does it say on the top of the email program?
Customer: replied 1 year ago.

it says your outlook account settings are out of date

Expert:  Jason Jones replied 1 year ago.
I am ask you to tell me which program you open to read your email. I need that information before we can continue.
Customer: replied 1 year ago.

I click on the windows icon then mail icon,, that opens my mail

Customer: replied 1 year ago.

windows live outlook ?

Expert:  Jason Jones replied 1 year ago.
There is no such program.
There is Windows Live Mail and there is Outlook.
Customer: replied 1 year ago.

can we try remote

Expert:  Jason Jones replied 1 year ago.
Yes, sir.
After you accept the remote service, the remote link will be posted here.
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 15662
Experience: 10+ years of work experience.
Jason Jones and other Software Specialists are ready to help you
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 97 and click the circle button to start the remote application.
Expert:  Jason Jones replied 1 year ago.
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steve Herrod

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.co.uk/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    116
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.co.uk/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    114
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.co.uk/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    91
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.co.uk/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Software Support

    Satisfied Customers:

    52
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.co.uk/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Software Engineer

    Satisfied Customers:

    38
    20 years experience providing remote computer support
  • http://ww2.justanswer.co.uk/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    37
    Network Administrator
 
 
 

Related Software Questions