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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 17112
Experience:  10+ years of work experience.
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Recently upgraded to windows 10 but now cant receive e mails

Customer Question

recently upgraded to windows 10 but now cant receive e mails ? it says my outlook account settings are out of date ,,,,,,tried pressing fix now but still doesn't work
Submitted: 2 years ago.
Category: Software
Expert:  Jason Jones replied 2 years ago.
Hello,
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Thank you,
Jason
Customer: replied 2 years ago.

outlook.com

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

waiting on remote access

Expert:  Jason Jones replied 2 years ago.
After you accept the remote service on the page, the remote link will be posted here.
Customer: replied 2 years ago.

hello don't know what happened sent numerous payment ?? help

Expert:  Jason Jones replied 2 years ago.
There was one payment sent. It appears that you declined the remote service. It will be sent once more.
Customer: replied 2 years ago.

my card issuer has blocked my card for now ,, will contact them

Expert:  Jason Jones replied 2 years ago.
Thank you. I will be standing by.
Customer: replied 2 years ago.

hi payment of £28 was taken off my account ,, would it cost another £35.01 to have you remotely fix this problem ?

Expert:  Jason Jones replied 2 years ago.
Hi, yes that is correct. The remote is an additional fee. That will be the last charge.
Customer: replied 2 years ago.

so it cost £28 just to tell me it will cost another £35

Expert:  Jason Jones replied 2 years ago.
No. We can work without the remote, if you wish. The extra cost is because it will take more of my time to do the remote.
Customer: replied 2 years ago.

can we try without the remote first please

Expert:  Jason Jones replied 2 years ago.
Which application are you using to access your emails?
Customer: replied 2 years ago.

was working fine on windows 8 but says my outlook account settings are out of date

Expert:  Jason Jones replied 2 years ago.
I'm sorry, but my question was not answered. Which application are you using for your email?
Customer: replied 2 years ago.

how do I find that out ?

Expert:  Jason Jones replied 2 years ago.
Which icon do you click when you wish to read your email?
Customer: replied 2 years ago.

its a letter symbol

Expert:  Jason Jones replied 2 years ago.
Okay. What is the letter symbol?
Customer: replied 2 years ago.

its a picture of an open letter

Expert:  Jason Jones replied 2 years ago.
Okay.
After you open the program, what does it say on the top of the email program?
Customer: replied 2 years ago.

it says your outlook account settings are out of date

Expert:  Jason Jones replied 2 years ago.
I am ask you to tell me which program you open to read your email. I need that information before we can continue.
Customer: replied 2 years ago.

I click on the windows icon then mail icon,, that opens my mail

Customer: replied 2 years ago.

windows live outlook ?

Expert:  Jason Jones replied 2 years ago.
There is no such program.
There is Windows Live Mail and there is Outlook.
Customer: replied 2 years ago.

can we try remote

Expert:  Jason Jones replied 2 years ago.
Yes, sir.
After you accept the remote service, the remote link will be posted here.
Jason Jones and 3 other Software Specialists are ready to help you
Expert:  Jason Jones replied 2 years ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 97 and click the circle button to start the remote application.
Expert:  Jason Jones replied 2 years ago.
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason