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John
John, Software Support Specialist
Category: Software
Satisfied Customers: 4825
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I have an error connecting Outlook. The internet connection

Resolved Question:

I have an error connecting Outlook. The internet connection is working
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Sir/Ma’am please provide the following details so that I can help you better
1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.Which email service is configured in the email client just let me know the part after @ in your email id for example @ yahoo .com?
3.Does it shows any error message,if so please let me know that?
Sincerely,
John
Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
Customer: replied 1 year ago.
I'm on Windows 10 which only allows Outlook. @ntlworld.com.
The error message says |I don't have an internet connection but I can access the web
Expert:  John replied 1 year ago.
Thank you for the details
I am not clear from the description is this ntlworld.com virgin media email service if so can you open your email using this web address http://tinyurl.com/pkuoqxk you can copy/paste the web address to the address bar of the web browser and open it.See if you can open your email using that link and please let me know.
Sincerely,
John
Customer: replied 1 year ago.
Yes it is Virgin Media
Expert:  John replied 1 year ago.
Were you able to open your email using the link i gave above which is
http://tinyurl.com/pkuoqxk
Sincerely,
John
Customer: replied 1 year ago.
Yes
Customer: replied 1 year ago.
E-mails are coming in but I can't send
Expert:  John replied 1 year ago.
Thank you for the update.when you try to send the email using Microsoft outlook does it shows any error code or message?
Sincerely,
John
Customer: replied 1 year ago.
No. It just gets stuck in the outbox
Expert:  John replied 1 year ago.
Thank you for the details.
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Sincerely,
John
Customer: replied 1 year ago.
Yes that's fine John
Expert:  John replied 1 year ago.
Thank you.
Please copy/paste this web address in the address bar of the web browser and press enter http://tinyurl.com/phzyp7k that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Sincerely,
John
Expert:  John replied 1 year ago.
Please rate me using the options just below this box or above this page, select the rating and click on submit .Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
John, Software Support Specialist
Category: Software
Satisfied Customers: 4825
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
John and other Software Specialists are ready to help you
Expert:  John replied 1 year ago.
Sir checking whether windows live mail finished downloading your emails and did you check sending emails using windows live mail?
Were you able to find the Microsoft office 2013 disc?
Sincerely,
John
Customer: replied 1 year ago.
Hi John
Yes the download finished and the e-mails seem to be working.
I haven't been able to find the office disk but will search again this morning. I will come back to you if I find it.
Regards
Derek
Expert:  John replied 1 year ago.
Good to know that windows live mail is working fine.We will try to fix the outlook error once you have the Microsoft office 2013 disc.Sincerely,John
Customer: replied 1 year ago.
Found it!
Expert:  John replied 1 year ago.
Good,Is it Microsoft office 2013 also does it have product/serial key on it?
Customer: replied 1 year ago.
Yes its 2013 and is a card with a productkey
Expert:  John replied 1 year ago.
Good now please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=b897030f-4f83-4386-9165-ba97e2d4ef37 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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