I have Norton anti-virus installed. The upgrade got as far as dowloading Windows 10 and had completed copying my existing files. It then tried to re-boot before setting up the new Windows 10 files. The progress dial showed it had completed 32% of the total installation before it appeared to freeze. The only way of getting out was to take out the battery and restart. At restart it reloaded the original Windows 7 and gave the message I quoted in the original post.
Can I disable Norton and then retry?
I tried what you suggested with the same result and the same error message as at the top of the page.
It gets to the 'Upgrading Windows' screen and appears to complete the 'Copied Files' section. It then seems to crash at 32% complete and completes 6% of the'Installing features and devices' section.
As mentioned before, the only way to restart is to remove the battery and it then re-loads the previous Windows 7.
Any more ideas?
It is Professional 32 bit and the download is Windows 10 Pro
I did have RegHunter and SpyHunter but they disappeared during the process. I have only just reloaded RegHunter. I also just noticed a Mcafee security scan plus which I have uninstalled.
After the last 'failure' I reloaded Norton
Failed at the same spot I'm afraid. I removed all of the above as suggested. The following screenshots are the programme files listed on this computer. Are there anymore you think should be deleted, or do you have any other suggestions?
Have you come across them before?
I don't know how it got on to the system and it is now asking for a password ***** I can uninstall
I managed to remove the Avast and ran it again, It still 'froze' in exactly the same spot!
Before I try to do this I noticed that Windows updated Service Pack 1 last night and I seem to recall that this was a critical part of Windows 10 upgrade. I downloaded a fresh version of the 10 upgrade and started running it a few minutes ago.
It stopped and gave the attached message.
Does this mean anything to you?
Yes that's right. I decided to load a clean version of Windows 7, as you suggested, and the 10 loaded fine after that, so all is well
Thanks for your help