Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Ma’am just to clarify do you mean you do not know your email id and password ***** open that email?If you know your email id please let me know the part after @ in your email id for example @ yahoo.com?Sincerely,JohnNote: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Sorry I have to cancel and cannot proceed any further.