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Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Software
Satisfied Customers: 8691
Experience:  Mac or Windows software support for over 20 years, specializing in graphic design, mutlimedia and video edting.
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How to fix quarkxpress from crashing on my iMac?

Customer Question

How to fix quarkxpress from crashing on my iMac?
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
I'm using Quarkxpress 10.5.2 and an iMac OS x Yosemite
Expert:  Mike the Mac Medic replied 1 year ago.
Quit Quark then go to the Applications folder and create a new folder inside the Quark folder called Preferences. Then open Quark and see of there is any improvement.
Customer: replied 1 year ago.
Hi Mike, yeah I've just done that and it's still doing it?
Expert:  Mike the Mac Medic replied 1 year ago.
OK let's check some things: Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then Highlight your hard drive and on the right select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If all is ok after restart trash the font caches: http://jamapi.com/pr/fn/
Customer: replied 1 year ago.
Will this delete all files on my hard drive?
Expert:  Mike the Mac Medic replied 1 year ago.
No it is just normal maintenance.
Customer: replied 1 year ago.
Ok, here goes
Expert:  Mike the Mac Medic replied 1 year ago.
OK
Customer: replied 1 year ago.
How do I delete the Font Caches?
Expert:  Mike the Mac Medic replied 1 year ago.
I gave you a link for the app to use.
Customer: replied 1 year ago.
Ah got it, cheers!
Expert:  Mike the Mac Medic replied 1 year ago.
Download that and when it opens Update the Caches list then Nuke them!!
Customer: replied 1 year ago.
Still crashing :(
Expert:  Mike the Mac Medic replied 1 year ago.
Dose it happen only when you open it or when opening a document?
Customer: replied 1 year ago.
It seems to be when opening a document. I've just created a new doc and that seems fine.
Expert:  Mike the Mac Medic replied 1 year ago.
OK in that case it is the document that is corrupt
Customer: replied 1 year ago.
It's crashing when I open other created docs as well.
Customer: replied 1 year ago.
Sorry Mike but I'm going to have to leave it there for now as we are due to go out.
Expert:  Mike the Mac Medic replied 1 year ago.

Something happened to them do you have any backup of those files? Were they made with an older version? There is service that can try to fix them if it is worth it to you:

http://markzware.com/products/file-recovery-service/

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