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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 37860
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Have just moved to Windows 10 from 7 - at first Outlook worked

Resolved Question:

Have just moved to Windows 10 from 7 - at first Outlook worked but is now saying it has encountered a problem and closes down?
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Is there issue with any other program?Is any other Office program, such as Word or Excel, currently working?What's your Microsoft Office / Outlook version, such as 2003, 2007, 2010, 2003, etc.?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
All other MS programmes seem to working OK - version of Outlook s 2010.
OK to do a remote session but not sure how you will sen connection details to my PC since mail is not working in outlook -
Expert:  Viet - Computer Tech replied 1 year ago.
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Are you currently at this web page on the problematic computer? Or on another computer or device?
Please reply at the box below. Thank you.
Viet - Computer Tech and 3 other Software Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=2d3b8eab-87f0-4d0d-b9d9-1382f9e24e17, or use the shorter website link below:http://tinyurl.com/o4fbgmd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.