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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 37692
Experience:  Software Systems Specialist.
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I have updated windows and I cant get into my emails

Customer Question

Hello
I have updated windows and I cant get into my emails now
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please for which email service this is for?
And what is the exact error you get when you try to sign in?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

hotmail

Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the second question, no problem I will repeat it below.
what is the exact error you get when you try to sign in?
Customer: replied 1 year ago.

the password ***** *****

Expert:  Richard replied 1 year ago.
Thank you

Can you please click on my link below

https://account.live.com/resetpassword.aspx

Then on that page, follow the steps to reset your password. Once you have done this, please use the new password to sign into your account and it should then be accepted.

Let me know the results please