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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 38668
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have been trying to send an important email and all I get

Resolved Question:

I have been trying to send an important email and all I get is a message that outlook cannot be contacted try again later. Yesterday I could not attach anything to the same email and without the attachment there was no point trying to send it. What is going on?
Submitted: 2 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Are you still able to receive emails fine?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.

I use outlook.com accessed usually from the MSN website using Windows 10. I can as you can see receive email the problem is sending.

If you can troubleshoot directly on the computer I am prepared to try

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=6498c8a0-6181-47cb-9a94-60edadb340bd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Computer Tech and other Software Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=6498c8a0-6181-47cb-9a94-60edadb340bd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 2 years ago.

Hi Viet,

I have been checking out the workings of my computer following your kind fix of my email and one drive problems. In the course of the fix I seem to have lost all touch with my Knowhow Cloud. While this was 'disconnected' following conversion to windows 10 I was still able to access it and use it and I have some important files still on it which were placed there before the advent of windows 10. If it has been lost completely (the desktop shortcut no longer works and it is not listed as a place for files) then so be it but if the files at least could be retrieved then this would be great.

Expert:  Viet - Computer Tech replied 2 years ago.
You can log in your Knowhow Cloud account at the website below, then retrieve / download your files there (if there is issue with password ***** login, you can use the "Forgot my password" option there);https://www.myknowhowcloud.com/login- If needed, you can try downloading / installing the latest Knowhow program at the website below:http://knowhow.com/article.dhtml?articleReference=5083&country=ukThank you.
Expert:  Viet - Computer Tech replied 2 years ago.
If needed, restart the computer, and check.If needed, you can contact Knowhow athttps://knowhow.com/contact-us.aspx?country=ukThank you.
Customer: replied 2 years ago.

Sorted and thanks again.

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Great. Thank you.