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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36809
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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We have freeserve and outlook on both desktop and laptop computers. Recently

Resolved Question:

we have freeserve and outlook on both desktop and laptop computers.
Recently we bought a HUDL 2, and successfully installed both servers.
Last week I changed the password ***** our Microsoft account. Desktop and laptop-perfect.
HUDL2 FREESERVE PERFECT, but outlook only receiving messages. Cannot send!!
The settings used are: for outgoing messages-- smtp server---smtp.live.com: port- 587:
security type-SSL/TLS(ACCEPT ALL CERTS): require a sign-in --yes:***@******.***: authentication- signed in with Microsoft.
incoming messages settings are:***@******.***: authentication-signed in with Microsoft: server- imap-mail.outlook.com: port- 993: security-SSL/TLS:
CAN YOU MAKE ANY SUGGESTIONS TO HELP PLEASE? Thanks *****
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. What's the error or message when sending an email message?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?What's your Office / Outlook version, i.e., 2003, 2007, 2008, 2010, 2001, 2013, etc.?The outgoing server should be smtp-mail.outlook.com (not smtp.live.com.)Can you please make sure to use the following settings, and check:Outgoing (SMTP) ServerServer address: smtp-mail.outlook.comPort: 587 (if it does not work, try 25)Authentication: YesEncrypted Connection: TLSUser name: Your hotmail email addressPassword: Your password (it is case-sensitive.)- If needed, disable the email setting, if any, in your antivirus/security program, and check.Please reply at the box below to continue troubleshooting. Thank you,
Customer: replied 1 year ago.
Thank you. as we are using tablet (hudl2) I don't know operating system. likewise with office/outlook version. have set the settings as you suggest but 'TLS' not available. options are: none : SSL/TLS : SSL/TLS (accept all certs) : STARTTLS: and STARTTLS (accept all certs). the hudl verifies STARTTLS but still cannot send messages without the message: Delivery status notification--Delivery to following recipients failed (sending message to freeserve account). security is Norton Internet Security-where can I disable email settings?
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. Can you go to Settings -> Accounts, etc., and delete the hotmail account, then re-add it and check?If that does not work, delete the hotmail account again, but don't re-add it, then go to Play Store, then type / search for outlook, then download / install the official Microsoft Outlook app, then sign in your hotmail in the Microsoft Outlook app, and from now on, use the Microsoft Outlook app for your hotmail email.- If needed, press and hold the power on/off button on the tablet, then select the Restart option and check.Please reply at the box below to continue troubleshooting. Thank you.
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 36809
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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