How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
65126503
Type Your Software Question Here...
Steve Herrod is online now

Keep trying to install win 10 goes right to the then says Safe-OS-Phase 0x01900101-0x20017

Customer Question

keep trying to install win 10 goes right to the then says Safe-OS-Phase 0x01900101-0x20017
Pete was trying to sort for me
Submitted: 1 year ago.
Category: Software
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youPlease let me know the make and model of your computerlet me know the version of windows prior to upgrading to windows 10
Customer: replied 1 year ago.

Hi Michelle

Toshiba p300/p300d

now on win 8.1

Expert:  Michelle replied 1 year ago.
please confirm that is your data backed p on external storagealso are you trying to follow the windows 10 upgarde via windows update or you are installing windows 10 from an iso image burned on a disc
Customer: replied 1 year ago.

I have not external storage on

win 10 via windows upgrade

Expert:  Michelle replied 1 year ago.
ok..so right now you have windows 8.1 running on the pc..let me know if its a 32 or 64 bit version
Customer: replied 1 year ago.

sorry had to find them

32-bit

Expert:  Michelle replied 1 year ago.
ok and which antivirus do you have
Customer: replied 1 year ago.

Norton 360 premier

Expert:  Michelle replied 1 year ago.
please disable antivirus by turning off antivirus protectionare there any external devices attached to the laptop..if yes, please unplug themlet me know once done
Customer: replied 1 year ago.

ok all done

Expert:  Michelle replied 1 year ago.
now you need to download iso image on a bootable flash drive and run windows 10 insallationdo you have a flash drive with you
Expert:  Michelle replied 1 year ago.
click on below link and scroll down and select download tool32 bithttps://www.microsoft.com/en-us/software-download/windows10
Customer: replied 1 year ago.

I have put a 32gb in computer where do I get the iso image

Expert:  Michelle replied 1 year ago.
click on the link i gave above
Customer: replied 1 year ago.

do I follow the instructions

Expert:  Michelle replied 1 year ago.
please ensure your data is backed up as windows 10 installation failures do not always offer rollbacks to previous windowsclick on download tool 32 bit and follow the stepsit will create a bootbale usb flash drive with windows 10 image on it once its created you need to boot from the flash drive and install windows 10
Customer: replied 1 year ago.

ok

thanks

Expert:  Michelle replied 1 year ago.
let me know if you face any difficulty let me know the status once done

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steve Herrod

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
< Last | Next >
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    114
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    112
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    91
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Software Support

    Satisfied Customers:

    52
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Software Engineer

    Satisfied Customers:

    38
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    37
    Network Administrator