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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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Keep trying to install win 10 goes right to the then says Safe-OS-Phase 0x01900101-0x20017

Customer Question

keep trying to install win 10 goes right to the then says Safe-OS-Phase 0x01900101-0x20017
Pete was trying to sort for me
Submitted: 2 years ago.
Category: Software
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting youPlease let me know the make and model of your computerlet me know the version of windows prior to upgrading to windows 10
Customer: replied 2 years ago.

Hi Michelle

Toshiba p300/p300d

now on win 8.1

Expert:  Michelle replied 2 years ago.
please confirm that is your data backed p on external storagealso are you trying to follow the windows 10 upgarde via windows update or you are installing windows 10 from an iso image burned on a disc
Customer: replied 2 years ago.

I have not external storage on

win 10 via windows upgrade

Expert:  Michelle replied 2 years ago.
ok..so right now you have windows 8.1 running on the pc..let me know if its a 32 or 64 bit version
Customer: replied 2 years ago.

sorry had to find them

32-bit

Expert:  Michelle replied 2 years ago.
ok and which antivirus do you have
Customer: replied 2 years ago.

Norton 360 premier

Expert:  Michelle replied 2 years ago.
please disable antivirus by turning off antivirus protectionare there any external devices attached to the laptop..if yes, please unplug themlet me know once done
Customer: replied 2 years ago.

ok all done

Expert:  Michelle replied 2 years ago.
now you need to download iso image on a bootable flash drive and run windows 10 insallationdo you have a flash drive with you
Expert:  Michelle replied 2 years ago.
click on below link and scroll down and select download tool32 bithttps://www.microsoft.com/en-us/software-download/windows10
Customer: replied 2 years ago.

I have put a 32gb in computer where do I get the iso image

Expert:  Michelle replied 2 years ago.
click on the link i gave above
Customer: replied 2 years ago.

do I follow the instructions

Expert:  Michelle replied 2 years ago.
please ensure your data is backed up as windows 10 installation failures do not always offer rollbacks to previous windowsclick on download tool 32 bit and follow the stepsit will create a bootbale usb flash drive with windows 10 image on it once its created you need to boot from the flash drive and install windows 10
Customer: replied 2 years ago.

ok

thanks

Expert:  Michelle replied 2 years ago.
let me know if you face any difficulty let me know the status once done