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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6595
Experience:  Computer Software Support specialist for more that 10 years
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I tried to uninstall Reimage,having inadvertently added it

Resolved Question:

I tried to uninstall Reimage,having inadvertently added it yesterday. For over 2 hours last night and again today the 'uninstall programme' has been trying to remove it without success can you help please
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. What version of Windows are you using? Windows X, Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
windows 10
Customer: replied 1 year ago.
I was asked for an alternative e mail address but I do not have one
Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information.Reimage (PC Repair Online) is a scareware or malware that has hijacked your computer already especially if you have used it to run a system scan.Can I remotely access your Windows 10 computer so that I can directly remove it and removes its traces as well while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.
remote action would be easier for me as I am 72,but how do I know that you will not hijack secure info on my computer
Expert:  Jess M. replied 1 year ago.
We use legitimate and secure remote access tool. Besides, you will be watching your screen so you will see all the things that I will be doing.Please let me know if you want this remote option so that I can send you the formal offer..
Customer: replied 1 year ago.
ok please use remote at the same time can you remove an app called REGUtilities I do not know how it appeared on my computer
Expert:  Jess M. replied 1 year ago.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6595
Experience: Computer Software Support specialist for more that 10 years
Jess M. and other Software Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=d77cfcba-b8c9-431d-a40e-23d35c6760a72. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 1 year ago.
Hi,Thank you for your patience.The issues were resolved through remote help.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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