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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 37445
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am getting a Norton pop up saying an error has occurred

Resolved Question:

I am getting a Norton pop up saying an error has occurred error code 8504,104 and i am unable to access my Norton scan facility as this will not open. how can i clear this and get my security working again.
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you have Windows XP, vista, or 7 or 8 or 10?When did this issue first occur?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
windows vista this occurred two days ago after downloading Norton upgrades.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please try the following fix:Solution #1:- Please try this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check.Solution #2:- If that does not work, please download and run the Norton Removal Tool at the website below in order to remove Norton program:https://support.norton.com/sp/en/us/home/current/solutions/v62545568_EndUserProfile_en_us, then restart the computer, and it should let you reinstall the Norton program, then check.; (if needed, sign in your Norton account at the website https://manage.norton.com to download/reinstall Norton.)If needed, please see more troubleshooting steps at the above website.Please reply at the box below to continue troubleshooting. Thank you.
Viet - Computer Tech and 2 other Software Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=095a5323-a240-4a19-bb8c-5aa009e4e875, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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