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hongkongpom
hongkongpom, Computer Enthusiast
Category: Software
Satisfied Customers: 1268
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer problems
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My computer keeps saying Network Protocol missing when I try

Customer Question

My computer keeps saying Network Protocol missing when I try to login to Barclays account
Submitted: 11 months ago.
Category: Software
Customer: replied 11 months ago.
I have paid £26 but I only need this question answered not monthly so I'm quiet happy to have this as a one off
Expert:  hongkongpom replied 11 months ago.
Hello there are you using the computer to talk to me that is causing the problem?
Is this a laptop or desktop please?
What OS are using...Windows 7; Vista etc?
Can you access other websites?
Did anything lead up to this please?
Customer: replied 11 months ago.
desktop and can access other websites
Customer: replied 11 months ago.
windows 10
Expert:  hongkongpom replied 11 months ago.
Thank you did anything lead up to this please?s​Are you using Microsoft Edge to connect to the website?
Customer: replied 11 months ago.
it came on all of a sudden I use internet explorer but have icons on desktop to link direct to website
Customer: replied 11 months ago.
microsoft edge is on this machine but I have not used it
Expert:  hongkongpom replied 11 months ago.
Thank you please try using Edge to go to the banking website as I want to narrow down the problem.Does it connect now please without the error?
Customer: replied 11 months ago.
Tried this and it still cannot find it.
Expert:  hongkongpom replied 11 months ago.
Thank you, ***** ***** try to reboot your computer and then do a web search for Barclays log in and try to log in a new rather than using existing shortcuts that you have on your computer and report back.Don't rate my service until we have finished please

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