How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21003
Experience:  Expert for over 10 years
Type Your Software Question Here...
Josh is online now

I have an iPhone 4S, which is frozen, with the Apple logo showing

Resolved Question:

I have an iPhone 4S, which is frozen, with the Apple logo showing on screen.
How do I unfreeze it? I've tried both the top button for a minute, the home button, and both together, without effect.
I'd appreciate advice.
Submitted: 1 year ago.
Category: Software
Expert:  Josh replied 1 year ago.
Hi, Please plug in your iPhone then hold down the POWER and HOME button together until you see the Apple icon. (it can take 10-15 seconds)
Josh and 3 other Software Specialists are ready to help you
Customer: replied 1 year ago.

The Apple icon is already displayed, so I should still carry out this solution?

Expert:  Josh replied 1 year ago.
Yes, please follow the steps.
Customer: replied 1 year ago.

Thanks, ***** ***** OK.