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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 38340
Experience:  Software Systems Specialist.
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Can receive mail but cant send mail

Customer Question

can receive mail but cant send mail
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please which email service you are using
Which email program eg: outlook 2010
And the error you get when you try to receive emails?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Software Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
838708 965
6513
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Hi my problem is I can receive mail but can't send it. When I send it it says its gone but a few hours later i get email to say delivery status notification delay then a few hours later an notification to say it failed and thats regardless of what contact I send too
Expert:  Richard replied 1 year ago.
you are still getting this problem?
Customer: replied 1 year ago.
Yes sorry to say
Expert:  Richard replied 1 year ago.
ok, then a sending restriction has been put on your account as there are no other settings to stop this.
Create a new account here and tell me if you can send with it please in this new account
https://signup.live.com/
Customer: replied 1 year ago.
I have set up a new account at***@******.*** but can't transfer my contract list ,
Expert:  Richard replied 1 year ago.
First check if it allows you to send correctly please
Customer: replied 1 year ago.
Yes is does
Expert:  Richard replied 1 year ago.
ok, sign into your old account, then click on the 9 dots on the top left and select People
Then click ion Manage and choose Export for Outlook.com and other services and the contacts are downloaded to your computer.
Then sign into your new account we made, click the dots then people and click Start Import
Choose the file when you exported and the contaccts will then be imported to this new account
Customer: replied 1 year ago.
I'm in that account but can't see the nine dots and just received your email,
Expert:  Richard replied 1 year ago.
Its in the top left, to the left of outlook.com
Customer: replied 1 year ago.
Sorry just going to me inbox
Expert:  Richard replied 1 year ago.
no problem
Customer: replied 1 year ago.
When you say no problem what do you mean
Expert:  Richard replied 1 year ago.
ok, its like saying ok.
You said "Sorry just going to me inbox"
So I was just saying ok.
Customer: replied 1 year ago.
I am in my inbox but can't see the nine dots
Expert:  Richard replied 1 year ago.
its at the top left, to the left of outlook.com
Its how you get to your contacts, just follow that process.
Customer: replied 1 year ago.
But I can't find it
Expert:  Richard replied 1 year ago.
Can you run teamviwer and provide me the ID and Password ***** connect please
Customer: replied 1 year ago.
Yes
Customer: replied 1 year ago.
I have run it but it won't accept my details
Expert:  Richard replied 1 year ago.
you need to give me the ID and Password *****
Customer: replied 1 year ago.
Do you mean for login in to my new account
Expert:  Richard replied 1 year ago.
No from the program Teamviewer.
Remember when we did this before? You open Teamviewer and give me the ID and Password ***** I can connect please
Customer: replied 1 year ago.
***@******.*** byrnes52
Expert:  Richard replied 1 year ago.
I need you to run the program TEAMVIEWER please
It will you and ID and PASSWORD, give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
But I have given you that
Expert:  Richard replied 1 year ago.
No you havent, you just gave your email address
Customer: replied 1 year ago.
Sorry but I don't know what else I can give you
Expert:  Richard replied 1 year ago.
the ID and Password? What I have been requesting from you.
Its what you gave me last time, RUN Teamviewer and give me the ID And Password
Customer: replied 1 year ago.
I just looked back and would it be ###-##-####6513
Expert:  Richard replied 1 year ago.
No, thats the old one, and you still need to open Teamviewer.
All I need you to do is what you did then, open a program, I am not sure why you are not doing this..... whats the issue with doing what I have been asking you to do?
Customer: replied 1 year ago.
When I open it I can't find where to go
Customer: replied 1 year ago.
Tell me Wath to click on
Expert:  Richard replied 1 year ago.
you click on Teamviewer
Customer: replied 1 year ago.
I did click on there site and stayed on it for over 15min nothing happened