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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6585
Experience:  Computer Software Support specialist for more that 10 years
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My PC is a mess Because I have been trying to set it up several

Resolved Question:

My PC is a mess Because I have been trying to set it up several times and have so many tries at programes I being 83 years old trying not to be defeated
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Is this a new PC or an old PC that you tried to upgrade to Windows 10?Are you still able to use the PC now?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Y
es I can use
I just t need I set up Set up please with my old computer to 10 it is a 64 not 32
Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information. So you are trying to upgrade your old computer to Windows 10.Can I remotely access your computer so that I can directly do the procedures for you while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6585
Experience: Computer Software Support specialist for more that 10 years
Jess M. and 2 other Software Specialists are ready to help you
Customer: replied 1 year ago.
You can use my remote
Customer: replied 1 year ago.
Have you my reply you can remotely reply
Customer: replied 1 year ago.
Are you connected yet
Customer: replied 1 year ago.
can you tell me because I ticked all the experts will I be charghed Seperately by all on my credit bill?
Expert:  Quiksilver07070 replied 1 year ago.
Are you still needing help? Did the previous expert help you?.My name is ***** ***** i can offer you the same remote service, to help you get Windows 10 on your computer..Would you like to continue with me?
Expert:  James Dwyer replied 1 year ago.
where in tyh world are youlocated?
Customer: replied 1 year ago.
I am a UK address and number did you Know?
Expert:  Jess M. replied 1 year ago.
Hi Ada,Thank you for writing back and I am very sorry for the late reply. I am online now and for the next 4 hours. If you are online during this time, please let me know so that I can send you the procedures for the remote session.Thank you.Jess
Expert:  Steve M replied 1 year ago.
Hi,
Is this issue now fixed?
Expert:  Steve M replied 1 year ago.
Hi,
Are you trying to install a new version of Windows or upgrade your current version of windows?
What part of the country are you in please?
Do you have a time that you will be online, so that I can sort this problem out for you?

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