How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 38171
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Software Question Here...
Viet - Computer Tech is online now

I have a problem with my emails every time I go to click

Resolved Question:

Hi, I have a problem with my emails every time I go to click on a new email in outlook as spam type heading appears ie "New traders wanted " it does not appear on my other outlook email accounts just my business account for some reason, I have run avast and no virus are detected but I just cant get rid of it. Any ideas ?
Thanks James.
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you mean it shows ""New traders wanted" as your name to the recipients?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Hi,No it comes up with "New traders wanted " in the incoming subject line as soon as I click on a business email to open.
Yes happy to do a remote support session, but what guarantee do I have of security for my computer if I let you log in ?
Expert:  Viet - Computer Tech replied 1 year ago.
Yes, it is secure; you can see everything I do on the screen. Do you have windows xp, vista, or 7, or 8, 10, or mac computer? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Hi, sorry its windows 10 for pc - thanks
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=73589690-24ec-4b3a-80a3-9907e47d98f5, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
Still working on issue, thanks.
Viet - Computer Tech and other Software Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the email issue via remote support. Per your request, I've also helped showing how to speed up the other Windows 10 computer a bit. If you need help with anything else, please come back any time. Thank you.