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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 31120
Experience:  Software Systems Specialist.
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I seem to have three areas where files are being saved ie quick

Customer Question

I seem to have three areas where files are being saved ie quick access; administrator; owner;this PC.
So when I am trying to do back up my files are greater than the GB's on my portable hard drive
guidance and help would be help as I do not wish to find I have deleted my files
Submitted: 9 months ago.
Category: Software
Expert:  Quiksilver07070 replied 9 months ago.
Hello Mary, and thank you for choosing JUSTANSWER.com.I do believe that the best way to illustrate how your problem can be corrected, and how to keep it from happening in the future, is with a service call REMOTE SESSION. This will allow us to connect together, so that I can see your screen, and take control of your computer, and while you watch on screen i will give you some pointers, and show you how to correct, and eliminate the problem for good..If you would like to proceed with this service, just accept my offer.
Expert:  Quiksilver07070 replied 9 months ago.
Accepting the offer and we will get started.
Expert:  Quiksilver07070 replied 9 months ago.
Or we can continue here, on thsi chat, and we can continue to troubleshoot through back and forth text here.Its your call.
Customer: replied 9 months ago.
please troubleshoot via text until I see what the service is about
Expert:  Richard replied 9 months ago.
Hi there and welcome MaryIt seems your previous expert left the conversation but did not inform you, sorry about this, I will now take over.First, can you tell me please the version of windows you have.And how large your portable drive is and your C drive.Thank you

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