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Cris
Cris, Computer Expert
Category: Software
Satisfied Customers: 6367
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
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Windows 10 has installed itself on my computer and my Canon

Resolved Question:

Windows 10 has installed itself on my computer and my Canon MP Navigator EX scanner is now not working properly. How can I make it compatible with Windows 10?
Submitted: 1 year ago.
Category: Software
Expert:  Cris replied 1 year ago.
Hi, thanks for using JustAnswer.com I am Cris. What is the model number of your printer?
Customer: replied 1 year ago.
It's serial number is *****
Customer: replied 1 year ago.
I have to buy some bread! I'll be back in 15 mins.
Thanks, Trevor
Expert:  Cris replied 1 year ago.
I need the model number not the serial number of the printer.
Customer: replied 1 year ago.
It's a Canon MP Navigator EX CanoScan LiDE 110
Expert:  Cris replied 1 year ago.
You will need to install the newer version of the software for Windows 10. I have provided the link, I would recommend you first uninstall the program before installing the newer version. https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/photo-scanner/canoscan-lide-110?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25 If you need assistance with the uninstall/install.I can provide you secure remote support. Just let me know and we can set it up.
Customer: replied 1 year ago.
Hi Cris,I might have misread the instruction about the cost. I thought the new amount was £18 and that I needed to call you to confirm that. Your link to the downloads has worked and the scanner ois working fine now, so many thanks for that. Rgds, Trevor
Customer: replied 1 year ago.
Phone call no longer required. Thanks
Expert:  Cris replied 1 year ago.
Hi, If you like we can setup a remote session I can go in and work on the issue for you.
Customer: replied 1 year ago.
Hi Cris, thanks for the offer, but it's all working fine at the moment. Thanks for all you help.
Expert:  Cris replied 1 year ago.
OK, no problem. But just so you know it may stop especially if you don't the latest software for your PC. I would highly recommend taking care of it now so you don't have this issue down the line.
Customer: replied 1 year ago.
I downloaded the software you suggested and will check from time to time to see if there are further updates. Thanks for the advice.
Expert:  Cris replied 1 year ago.
Your very welcome. Please take the time to rate my service at the top, it is appreciated. If you have any further questions let me know.
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