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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6216
Experience:  Computer Software Support specialist for more that 10 years
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I can't access my Tesco.net email address history, having just

Customer Question

I can't access my Tesco.net email address history, having just upgraded to Windows 10
Submitted: 10 months ago.
Category: Software
Expert:  Jess M. replied 10 months ago.
Hi Jonathan, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you using a web browser like Internet Explorer to access your email?Or are you using an email program like MS Outlook 2010?Can I remotely access your computer using our Secure Remote Assistance offer so that I can directly check and fix your issues while you watch?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 10 months ago.
Hi Jess,I think it is MS Outlook. I was upgraded overnight and when I opened my computer this morning all my Tesco.net history had gone. Please bear with me - I am not very proficient with computers!
Expert:  Jess M. replied 10 months ago.
Jonathan,Thank you for writing back with that information. Can I remotely access your computer so that I can directly check and fix the issues while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6216
Experience: Computer Software Support specialist for more that 10 years
Jess M. and 7 other Software Specialists are ready to help you
Customer: replied 10 months ago.
I have accepted your offer. Do you need anything else from me?
Expert:  Jess M. replied 10 months ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=1774e990-0a1f-426e-b1c5-8a33930bbdfd2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 10 months ago.
Hi Jonathan,Thank you for your patience. Your issues were resolved through Secure Remote Assistance. All your emails are no intact in your Windows Live Mail.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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