How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5013
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
50152684
Type Your Software Question Here...
John is online now

Cannot reset Server password ***** Thunderbird?

Resolved Question:

Cannot reset Server password ***** Thunderbird?
Submitted: 11 months ago.
Category: Software
Expert:  John replied 11 months ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide more details like Which email service is configured in Thunderbird,let me know the part after @ in your email id for example @ yahoo.com?Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?Sincerely,JohnNote: - Please reply using the box below.
Customer: replied 11 months ago.
Hello, I'm on btinternet.com using Windows 10
Expert:  John replied 11 months ago.
Thank you for the detailsAre you able to access btinternet using web browser (Internet explorer,edge,Firefox )
Customer: replied 11 months ago.
Yes- I use Firefox
Expert:  John replied 11 months ago.
Does Thunderbird shows password ***** to enter the password ***** BTemail ?What the exact error message Thunderbird shows?
Customer: replied 11 months ago.
"Enter new password.2
"Login to Thunderbired Server failed."
Expert:  John replied 11 months ago.
Thank you for the details.Even if you enter the correct password ***** shows the same error message am i correct?
Customer: replied 11 months ago.
The problem is that I do not know what the Password ***** ***** therefore I need to reset(create a new one)
Expert:  John replied 11 months ago.
OH OK I thought you were able to access your BTemail using Firefox.May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Customer: replied 11 months ago.
okay
Expert:  John replied 11 months ago.
Thank you.Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=139aefc2-8534-439a-8ca0-2b3024bcb3d4# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Expert:  John replied 11 months ago.
If you are satisfied with my services/answer please rate positively using the options just below this page or on the top of this page,select the rating and click on submit. Have a Great God blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5013
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
John and 3 other Software Specialists are ready to help you
Expert:  John replied 11 months ago.
Sir i had bookmarked that website in Firefox yesterday.Click on Bookmarks in Firefox then you can find that link.Sincerely,John
Expert:  John replied 11 months ago.
In case you cannot find it please use this link to view that reset process : - http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html You can start the reset procedure in 2 waysMethod 1You can do a clean install a couple ways.Press Windows key + iClick Update and SecurityClick RecoveryUnder Remove everything and reinstall Windows, click Get started Method 2At the Sign in screen Hold down the shift key on your keyboard while clicking the Power icon on the screenContinue to hold down the shift key while clicking Restart Continue to hold down the shift key until the Advanced Recovery Options menu appearsClick Troubleshoot then Click ResetI hope that helpsSincerely,John

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steve Herrod

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
< Previous | Next >
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    116
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    114
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    91
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Software Support

    Satisfied Customers:

    52
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Software Engineer

    Satisfied Customers:

    38
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    37
    Network Administrator
 
 
 

Related Software Questions