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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 33842
Experience:  Software Systems Specialist.
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I use MS Outlook emails on Windows 10. Today, the system

Resolved Question:

I use MS Outlook for my emails on Windows 10. Today, the system will not allow me to send/receive. A small window appears, headed Internet E-mail -***@******.***.
Under this is "Enter your user name and password ***** the following server"
Server is pop.tools.sky.com
User name is***@******.***
Password ***** I have forgotten this!
What can I do?
I can use My Sky to receive and send emails but I have lots of folders on Outlook. I can access these OK but I really want to get over this problem on Outlook.
I remember long ago setting up my outlook settings but I can't remember how to get to this facility.
David O'Gorman
01428 288198 Are you able to phone me?
Submitted: 11 months ago.
Category: Software
Expert:  Richard replied 11 months ago.
Hi there and welcomeCan you please click on my link below and reset your Sky Passwordhttps://skyid.sky.com/resetpassword/mysky/Once you have reset it, then use this new password ***** outlook DavidLet me know please how you go
Richard, Software Engineer
Category: Software
Satisfied Customers: 33842
Experience: Software Systems Specialist.
Richard and 5 other Software Specialists are ready to help you
Customer: replied 11 months ago.
Richard, it appears to have worked. But I had already tried with a Sky password ***** I had changed to this morning. So I don't understand why it seems to have worked with the new password ***** changed to again on your advice.
I'll keep my fingers crossed!
Thank you.
PS. My screen froze just now but got it back.
Expert:  Richard replied 11 months ago.
Your welcome!

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