How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5532
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
50152684
Type Your Software Question Here...
John is online now

My email a/c stopped working on my pc on 1st April2016 - having

Resolved Question:

My email a/c stopped working on my pc on 1st April2016 - having been away I have only just found this situation
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help youSir is this a email issue happening on windows or Apple computer?Which email service are you using let me know the part after @ in your email id for [email protected] yahoo.com?How do you open this email is it using web browser or email application?Sincerely,JohnNote: - Please reply using the box below.
John and other Software Specialists are ready to help you
Customer: replied 1 year ago.
Windows 10. ***@******.***. Web browser
Expert:  John replied 1 year ago.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=b24705ae-2764-4872-8993-0d70fbe547a2# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.