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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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I have had lots of spam in my outlook email and also emails

Customer Question

I have had lots of spam in my outlook email and also emails as if they are from me???
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
Hi, I don't trust anybody to connect. I had bad experience last month
Expert:  Kamil Anwar replied 1 year ago.
No worries. Do you just want to find out why mails are coming to you from yourself?
Customer: replied 1 year ago.
yes. I aslo don't want to be paying someone for Outlook problem. I was charged a lot last month
Expert:  Kamil Anwar replied 1 year ago.
i am not sure who charged you, but JustAnswer is a paid service. Before i begin assisting you, let me know if you wish to proceed because this is a paid service.
Customer: replied 1 year ago.
today I received email as if from me, I copied this :
Received: from HE1PR07MB1004.eurprd07.prod.outlook.com (10.162.27.20) by
DB5PR07MB1000.eurprd07.prod.outlook.com (10.161.200.17) with Microsoft SMTP
Server (TLS) id 15.1.485.9 via Mailbox Transport; Wed, 4 May 2016 05:51:42
+0000
Received: from AM2PR07CA0002.eurprd07.prod.outlook.com (10.163.24.140) by
HE1PR07MB1004.eurprd07.prod.outlook.com (10.162.27.20) with Microsoft SMTP
Server (TLS) id 15.1.485.9; Wed, 4 May 2016 05:51:41 +0000
Received: from VE1EUR01FT022.eop-EUR01.prod.protection.outlook.com
(2a01:111:f400:7e01::200) by AM2PR07CA0002.outlook.office365.com
(2a01:111:e400:8448::12) with Microsoft SMTP Server (TLS) id 15.1.485.9 via
Frontend Transport; Wed, 4 May 2016 05:51:42 +0000
Received: from COL004-MC3F17.hotmail.com (10.152.2.60) by
VE1EUR01FT022.mail.protection.outlook.com (10.152.2.233) with Microsoft SMTP
Server (TLS) id 15.1.485.4 via Frontend Transport; Wed, 4 May 2016 05:51:40
+0000
Received: from by-quelques.renewaldeal.com ([67.43.40.72]) by COL004-MC3F17.hotmail.com with Microsoft SMTPSVC(7.5.7601.23143);
Tue, 3 May 2016 22:51:36 -0700
Expert:  Kamil Anwar replied 1 year ago.
Before i begin assisting you, let me know if you wish to proceed because this is a paid service.
Customer: replied 1 year ago.
I don't want to pay again. last month ask pc help charged me hundreds of pounds and tried to take it off every month
Expert:  Kamil Anwar replied 1 year ago.
okay. if you do not want to pay for help here then i would suggest that you request a refund because this is not a free service. thanks
Expert:  Kamil Anwar replied 1 year ago.
you can email***@******.*** to request refund. we are not ask pc, we are justanswer.
Customer: replied 1 year ago.
ok, how do I request refund
Expert:  Kamil Anwar replied 1 year ago.
By mailing***@******.***
Customer: replied 1 year ago.
ok thank you