Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your device?
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
What remote control software are you running?
If it is Team Viewer version 11, please give me your ID and PW now.
Our TeamViewer session timed out. What was the result of our last attempt to add an account for *****@******.*** using the Other Accounts option?
If you send me a new TeamViewer ID and PW, I can try to reconnect with you again.
You mentioned that you were able to get your older Mac to accept a password ***** morning. Let's refer to that as your OLD password. If you were able to add your btinternet account what type of account did you add on your old Mac? Was it a Google account, a Yahoo account, or Another account?
I know that it is very late in the UK. I am in the US, where there is a 7 hour time difference. Perhaps we can take this up tomorrow. Thank you for your patience.