How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Computer Specialist
Category: Software
Satisfied Customers: 831
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
76287196
Type Your Software Question Here...
Joel Kalman is online now

Error 0x80073CF9 what can I do to solve this problem???

Customer Question

Error 0x80073CF9 what can I do to solve this problem???
Submitted: 1 year ago.
Category: Software
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your device?

Customer: replied 1 year ago.
Samsung all-in -one DM700A-D wireless combo
Expert:  Joel Kalman replied 1 year ago.

What were you doing immediately before you first got this error?

Joel Kalman, Computer Specialist
Category: Software
Satisfied Customers: 831
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Joel Kalman and other Software Specialists are ready to help you
Customer: replied 1 year ago.
Downloading from the store Nitro Nation which wouldnt install thats it..
Expert:  Joel Kalman replied 1 year ago.

You have requested Secure Remote Assistance. Please use this link to download and install the remote software from Elsinore and accept the agreement to start the session:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e408dac0-326f-458c-9433-2512a547beb7

Customer: replied 1 year ago.
I dont mess with it because I'm not that up on the tec side, Some time the store wont Launch with the same error 0x80073CF9
Expert:  Joel Kalman replied 1 year ago.

This is the first time I have worked on this problem. I apologize for the inconvenience. I am unable to solve it for you. I will submit a request to Customer Service on your behalf for a full refund and opt out, so that other experts can assist you.

Expert:  swmcdonnell replied 1 year ago.

Hi there, my name is***** you using Windows 8 or Windows 8.1?

I think the problem is because of a folder that's missing from your computer that the Windows store is looking for, but the solution is different for Windows 8 and Windows 8.1. So I'll post both here. Let me know if this fixes it for you.

1) Windows 8

Create a folder C:\Windows\AUInstallAgent and then reboot your computer. If the folder is already there, delete it, recreate it and then reboot.

2) Windows 8.1

Create a folder C:\Windows\AppReadiness and then reboot your computer.

If this doesn't work, there are some other things we can try, but I think this should fix your problem. Please chat me back and let me know.

Expert:  Joel Kalman replied 1 year ago.

In my Secure Remote Assistance session, that was the first thing I did. I was able to locate those folders, and they both exist.